No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. Group passenger policies may differ. Refund processing time is about 3 to 4 weeks. Liability of the carrier can be reduced, in part or entirely, if he proves that the death of or personal injury to a passenger or the loss of or damage to his luggage was caused or contributed to by the fault or neglect of the passenger. (7) Any authorised travel agent through whom you make a booking will relay information from you to us and vice versa. (2) You must be able to satisfy all of the above conditions in order to sail onboard a Norwegian Cruise Line ship. If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. Our COVID-19 Policies and Procedures will be updated as needed and are available on our website at www.ncl.com/sail-safe. This policy also applies if you already cancelled . After that point, your agent will hold the monies on our behalf. These can be viewed on the airline's website. Please ensure you check the latest position on applying for or renewing a passport at the earliest opportunity. *A redress number is a number which passengers who have previously encountered misidentification when flying or attempting to fly in or to the United States can apply for in the US so as to avoid future problems. This administration fee will also be payable if you wish to make any other alteration to your booking at any time (subject to availability) including where you have given us incorrect information at the time of booking. (6) We cannot accept any liability if we are not notified of any error or omission in your confirmation invoice within the above time limits. (7) We and the operator of the transfer have the right to refuse access to the transfer in the event that you are or appear to be intoxicated or under the influence of alcohol or drugs or behaving in a manner which is causing or may cause distress, disturbance or danger to any person travelling on, or the driver of, the transfer vehicle or damage to any property. (1) In accordance with EU Directive (EC) No 2111/2005, we are required to bring to your attention the existence of a Community list which contains details of air carriers that are subject to an operating ban within the EU Community. If payment is not made as required, we are entitled to treat your booking as cancelled and to levy cancellation charges as set out in clause 8 below. Norwegian announced the cancelation in a letter to guests on February. Under no circumstances shall we have any other liability for any compensation or other damages whatsoever, including but not limited to compensation for lodging or travel. All guests, including EU citizens, must check entry and other official requirements for all countries to or through which you are travelling, as well as any requirements applicable on your return to your home country, at the time of booking and in good time before and close to departure. Please note, we do not have the facility aboard any of our ships to accept any valuables for safe-keeping. (1) If you have any special request, you must advise us at the time of booking. (8) Airlines limit their liability in accordance with applicable international convention and regulation. (3) Following confirmation of your booking as above, we will issue a confirmation invoice. We strongly recommend you have appropriate travel insurance to protect you against such liabilities. All references in these Terms and Conditions to "cruise", "holiday", "holiday arrangements", "booking", "contract", "package" or "arrangements" mean such holiday arrangements unless otherwise stated. The Athens Convention limits the maximum amount we as the carrier may have to pay if we are found liable in the event of death or personal injury occurring during the course of carriage. (2) We are also bonded with the Federal Maritime Commission in the USA. (6) All transfer times provided are an estimate only based on the most direct route between the airport and port and assume no delays will be encountered. Crystal Cruises: Up to 90 days. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. Period before departure notification of cancellation received by us, Cancellation charge per person cancelling*. (1) Subject to clauses 12(5) and 12(6) below, we promise to make sure that the holiday arrangements we have agreed to make, perform or provide, as applicable, as part of our contract with you are made, performed or provided with reasonable skill and care. The balance due date will be shown on the confirmation invoice. + Also applicable where the Guest fails to turn up for their holiday without any prior notification to us. In the event that we are found liable for any transfer which does not form part of a flight inclusive booking or was not booked at the same time your cruise only booking is made on any basis, we are entitled to rely on all limitations and exclusions of liability contained or referred to in these Terms and Conditions. This insurance will ensure you receive a refund of the price paid (if you have yet to travel) or reimbursement of necessary expenses you are forced to incur in order to return home (where your contracted arrangements include return travel). I was not able to. Any such claim will generally be time-barred after 2 years. (1) The information contained in our brochures is correct to the best of our knowledge at the time of the brochure going to print. This includes any disappointment, distress, inconvenience or effect on any other arrangements. No compensation is payable for insignificant changes. Accidents under the Regulation and the Athens Convention include both 'shipping' and 'non-shipping' incidents in the course of the carriage. (4) Our liability is limited in accordance with clauses 12(5) and 12(6). Fares published are guideline prices, may be subject to change at any time and are subject to availability. Subject to availability, you can generally book places on advertised shore excursions in advance or you may register for these on-line. (2) The time involved in obtaining any EU citizen's passport will vary and you should check the position with the relevant passport agency. Where an insignificant change is made before departure, we will notify you in writing. Placing valuables in a cabin mini-safe is not depositing them with us for safe-keeping for the purposes of the Athens Convention. Advance payment in the event of a shipping incident. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. Shore excursions are capacity controlled on a first come first served basis. (3) The ship's Master or any crew member acting under the authority of the Master shall be entitled to enter the Stateroom occupied by any Guest for the purposes of searching for controlled or prohibited substances or for purposes connected with repair, maintenance work, security or safety. If you are booking within 14 days of departure, you must notify us of any errors (by us) within 48 hours of receiving your confirmation invoice. Contact us immediately if any information appears to be incorrect or incomplete. Any property left on a ship at final destination may be stored and repatriated at the Guest's expense. Any non-compliance shall be grounds for refusal to re-board after going ashore, quarantine onboard the Vessel, disembarkation, reporting to governmental or health authorities, or other steps deemed necessary in our sole discretion under the circumstances to protect the health and well-being of others. Not included in your cruise holiday fare (unless otherwise specified at the time of booking) are drinks, service charges, gratuities relating to services, optional programmes or activities such as shore excursions or meals ashore (unless otherwise stated in the itinerary description), personal services, other items available on board, airport transfers where you have booked cruise only (unless purchased at the same time as making your cruise only booking) and any other service not expressly included in your cruise fare. Cancellation charges (as set out below) will apply. Transfers are only available on the days the cruise starts and ends. All information is believed correct at time of publication but is subject to change. It is possible that flight times may be changed even after tickets are made available - we will contact you as soon as possible if this occurs. Except where indicated, advertised fares are per person, based on double/twin occupancy and include relevant government fees and taxes in the amounts current and applicable at the time of publication. We will not be liable to make any refund, meet any costs or expenses or pay any compensation or other sum of any description as a result. For further information on SFPD (including redress numbers), see www.tsa.gov/SecureFlight. Norwegian Cruise . (6) In these Terms and Conditions, you, your and Guest means all or any of the persons named on the booking (including anyone who is added or substituted at a later date). However, you will be responsible for any costs and expenses involved in doing so. (5) Current entry requirements for minors into Canada and the U.S. - Adults travelling with minors under the age of 18 into the U.S. who are not the minor's parents or legal guardian must be in possession of a notarised parental/guardian consent letter that authorises the minor's travel and medical treatment in cases of emergency. Occasionally, it may be necessary to cancel confirmed holiday arrangements. This mission covers all of our activities including the products and experiences we offer on board our ships and extends to our online community through our websites and interactive features, including applications, widgets, blogs, social networks, social network "tabs" and other online or mobile offerings (which we collectively call the "Services"). June 22, 2021. (1) For security reasons, the United States, most European and many other countries now require airlines to provide information about their passengers before they fly. (1) Should you wish to make any changes to your confirmed holiday, you must notify us as soon as possible and in any event more than 30 days before departure except as set out below in relation to a transfer. Although we will endeavour to meet any special request (or pass any reasonable requests on to the relevant supplier where the special request does not relate to the cruise element of your holiday), we regret we cannot guarantee any request will be met unless specifically confirmed on your confirmation invoice as a special requirement which we have accepted. Changes from air/sea packages to cruise-only and name changes for more than one passenger are considered rebookings and cancellation fees apply. (8) Without prejudice to any other provision of the terms set out in this clause, any liability which we may have to you on any basis for or in connection with any transfer which does not form part of a flight inclusive booking or is not booked at the same time your cruise only booking is made will in any event be limited to a refund of the cost of the transfer in question paid to us except where the claim involves death or personal injury or loss or damage of luggage or personal possessions, in which case the Athens Convention limits the maximum amount we as the carrier may have to pay. For Switzerland, insurance has been arranged with International Passenger Protection Ltd. via Liberty Managing Agency Limited, United Kingdom. (7) Please note: you are subject to and bound by the terms and conditions of the airline which operates your flight. This may be referred to as Secure Flight Passenger Data (SFPD) or Advance Passenger Information (API). After balance due date, cancellation is subject to the same cancellation charges as the cruise. (1) In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away, you must immediately inform us or the supplier of the service(s) in question (if not us). You must not bring on board any intoxicating liquors or beverages or any drugs. The original signed form (a copy is not acceptable) must be presented to a Norwegian Cruise Line representative at the pier during check-in, along with a copy of both parents' driving licence or passport. This policy also applies if you already cancelled . For a shipping incident, the passenger has a right to compensation from the carrier or the carrier's insurance provider of up to 250,000 SDR (approximately 266,000 or 304.000 as at 22 June 2018) in any event, with the exception of circumstances beyond the carrier's control (i.e. (3) Where any cancellation reduces your cabin occupancy or the number of full paying Guests below the number on which the price and/or any discounts or concessions agreed for your booking were based, we will recalculate the holiday cost of the remaining Guest(s) based on the then applicable rate and re-invoice you accordingly. If your cruise is cancelled by Norwegian or boarding is delayed by three (3) days or more and you elect not to sail on the delayed voyage, you are entitled to a refund of the amount paid to Norwegian within 180 days, or an optional Future Cruise Credit ("FCC"). Norwegian Cruise Line: 90 days You must also check entry requirements at the time of booking and in good time before departure as requirements may change. (6) Any Guest under the age of 18 who is not travelling with their own parent or guardian (but is for example, accompanied by grandparents, other relatives or friends), must have a signed parental or guardian consent form, signed by both parents or guardians, or a certified explanation if the consent of only one parent or guardian is available, which authorises travel and medical treatment in the event of an emergency. It's almost like clockwork. You must have received all vaccinations necessary for the holiday in good time prior to the commencement of your holiday and you must have available for production as required during the holiday your passenger ticket, valid as required for the holiday, passport, visas, medical card, vaccination record and any other documents, including those which are as required by any governmental authority, and as required by our COVID-19 Policies and Procedures (as described in clause 2) necessary for the scheduled ports of call and disembarkation. She doesn't care who issued the refund. If your reservation includes a Restricted Air flight, any change will incur a 100% cancellation charge of the flight cost together with the full cost of booking another flight. (2) The above information must be provided at the time of booking a flight inclusive holiday with NCL or, if not provided at the time of booking, immediately on request. 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