I've had similar issues with the auto start/stop feature, but nothing has been consistent to reproduce. THERE IS ALSO RANDOM STATIC ON THE ENTIRE SYSTEM. Regularly check your gas cap to make sure that it fits and is in place. I did not feel safe that I my was stuck in an intersection and I didn't know if the vehicle would restart. Then I can't put make my car drive. If it wasn't fine, it would have been covered under warranty at this point. I HAVE NO IDEA OF HOW FAST I AM GOING OR IF THERE ARE ANY EMERGENCY WARNINGS. I am getting tired of doing this every time to stop the vehicle. All told this vehicle has spent > 30 days in the repair shop trying to fix the issues. Similar situation but driving around town at lower speed around 30 mph but same behavior. As is the case with most cars, most early Honda Pilot emission system problems were due to simple catalytic converter- or oxygen sensor failures, but, as this model's engines were uprated. The vehicle in question has the idle stop function, which turns off the vehicle when certain conditions are met. Https://www. TL* THE CONTACT OWNS A 2019 HONDA PILOT. There is not a record of what the battery tests truly indicated in september. Luckily, the steering wheel unlocked within a few seconds and the brakes stopped engaging. I see this issue is being investigated by you, not sure why it was not disclosed especially when I already reported to honda. NOW MY DASH TURNS ON SOMETIMES AND THE RADIO DOES NOT CONNECT AND IS A BLACK SCREEN. The contact was informed that the most net connection cable needed to be replaced. The emission problem light can come on for any number of reasons, but for 2016-2018 model Pilots, there is a clear pattern where the light is accompanied by the transmission light and difficulty in shifting gears. After a couple of thousand miles, the message will appear again. The contact owns a 2019 honda pilot. The vehicle was not repaired. Vehicle is turned off but the center control screen is frozen on and will not turn off. While in traffic or at a stoplight, you might feel the car shake and sputter. Honda pilot 2019 -driving on a highway with my whole family with 3 kids at the back, at a speed ~40mph. My was refunded back. This does not effect the passenger side outside mirror. March 31, 2021, 7:24 AM PDT / Source: Associated Press. Also, when in stop-n-go traffic and applying the brakes, the brakes pedal goes lower and I have to press harder on the brakes. I bought this car a autosource in woods cross in july 2009, minor wreck they said to front fender area made it a salvage car, this should have nothing to do with the electrical issues. Went to holler honda dealer to address the outstanding 2 recalls (fuel pump and tires) and was told by service department that my vehicle has no recalls according to honda system. Ivoq n n n n v n n Auto start feature not starting engine once brake pedal is released after engine is turned off at traffic stops due to this feature. Oil Light Comes On When The Car Is Moving Heres why! This is a lie. The sales rep told me that other people are reporting this issue too and that there will probably be an update to the car's software at some paint in the future. Fourth time they said it was a dirty throttle body and also had to pay to have it cleaned. Even if you can avoid a worst-case scenario, those cylinder misfires mean youre still going to be burning a lot of extra fuel to get where youre going. Also, if idle stop is left on, the car will sometimes shut off completely before turning back on. It takes 6 to 7 tries when this happens to get the engine started while all this time putting the occupants of the car in anxiety and putting our lives at risk to push the car to the side. I'm taking it to get looks at by honda cars of katy on 8/25/2021. Our 2019 honda pilot has electrical issues which started around 11k miles, the dash lights will go out, crackling noises come from the speakers, the backup camera's go out, radio quits working, phone system will not work, inability to turn on or off safety features. The malfunction is present whether the vehicle is stationary or in motion. The failure recurred. At this time vehicle has not been inspected by dealer we do plan on taking it in asap. Has happened multiple times in busy intersections where you're a sitting target for moving traffic. How do they get away with that, and continue to sell cars they know people are having real safety and overall engine and computer issues. Tighten the negative cable with your wrench after reconnecting it. Fast forward to today, auto start, got into car. The vehicle was not taken to a dealer or independent mechanic. Again, incredibly dangerous!!! I tried with the remote start feature on the key and it would not start that way. The contact was also informed that the battery needed to be replaced. A few seconds later the whole infotainment system along with the dash board display reboots itself. The vehicle lags, failing to accelerate properly. Every 2 weeks. After resetting the error and driving it 45 miles, they could not get the error to happen again (Honda Policy) and therefore deemed the car fine and attributed the error to a fluke. 9/7/2020 around 2:15pm on a beautiful clear, sunny day, my 2019 honda pilot incorrectly sensed an "invisible" collision hazard and engaged the automatic collision avoidance braking system. The car is putting my family and others at risk and there seems to be many others with this same problem happening. The part is no longer available as I returned it for a core charge. Rear camera of the car suddenly stopped working I've been following up for one year with the dealership and honda. Now the mileage is higher, the vehicle shuts off every time I stop at light or stop sign. The vehicle was not able to restart immediately. Can someone please look into this issue for us. The 2 parts are way up under truck, above the rear differential. Said the cells tested fine so they could just recharge it. Such sensors assess how much fuel is being used by measuring the oxygen levels in your exhaust. I took the car into honda today and they could not find any problems with the car. It either malfunctions or shows a blank screen. The fan speed button can trigger the radio settings. On sunday the roads were clear and there wasn't any precipitation in the air. The vehicle now has about 32,000 miles on it. The system is infamous for needing expensive recalibration and has trouble in bad weather. By october, that loud pop has been followed by a complete blackout of the system screen (both) including the speed, etc. It died again in the service dept receiving lane. The next day car was taken to the dealership. It has got to the point that I just turn off the option as I get in the car to avoid the engine shutting off on me in the middle of the highway. The following occur on a daily basis: radio crackles and pops. We've taken the care to the dealership multiple times. My incident occurred approx. I have all paperwork on it but it is currently at dealership now again and the paperwork documentation is being attached and they have records in their files as well. Dealer can't reproduce the problem as it happens sporadically. This happens frequently during driving and means we have no way of telling how fast we are going. I'm worried if this could lead to a car fire while my wifes driving with the kids. Others have reported backup cameras going out but I have not had the problem except when driving at full speed but expect that backup camera would have also been out had I been stopped at the time of the problem. We also see the issue when brake is pressed and tries to restart based on time. My check emissions light has been a problem for years.It was a constant on and off starting at 50,000. Vehicle has to go through the emissions 'drive cycle' before OBDII will display Pass. Honda dealer says there is no fix. I was at a red light stopped this morning and the start/ stop feature kicked in and turn off the engine. how long does lemon balm stay in your system; marlin 1894 tactical stock; brian henderson jr obituary; pasteurized milk ordinance 2021. kevin gates moroccan father; lexington plane crash 81 dead. This is very unnerving as you think you are loosing control of the car. I am scared that this will happen on the freeway during traffic and someone will come crashing into me. THERE IS NO EXCUSE FOR AN AUTO MANUFACTURER TO NOT LET PEOPLE KNOW WHAT THE STATUS OF A FIX IS AND WHEN TO EXPECT A RESOLUTION TO THE PROBLEM. This car is risking my life and well being. This is my 3rd honda pilot - most unsafe car I have ever owned and far from the peace of mind, my other honda's have given me. When Honda sold Pilots back in 2016, the total number they sold was 121,000. We look forward to working with you to resolve your legal issues. Landmark Supreme Court Decision Made in Lemberg Laws Facebook Robocalling Suit, Lemberg Law Wins Class Certification in Robocall Case. The problem seems to be getting worse over time. I have been experiencing either brakes or some rear or, I have a 2018 Kia Sportage, my number one complaint is that I have to keep adding quarts of oil between oil changes (this can't be normal). So, factory dust might have been causing the issue. When I use the auto start stop feature and stop at a light or stop sign my transmission shutdowns. Car has been brought to honda service twice for repairs. Dealership has attempted to repair several times and the issues get worse, not better. Plan to make another appt (my 5th) this week. To see if it would do what it did for me. The manufacturer was notified and declined to offer any assistance. Since 2021, this has happened about 7 times, most notably in the summer when it is hot, and when I have the a/c and music running. If you drive a Honda Pilot manufactured under the 20162018 model years, you might run into an issue with your vehicles fuel supply system. they told me they were unable to replicate the issue and did nothing to help this issue after having my car for a week and a half. On another occasion, while driving at 40 mph when the contact accelerated the vehicle shut down completely, and all the warning lights illuminated on the instrument panel. Car shuts off complete and doesn't start back when using auto idle stop. The contact owns a 2019 honda pilot. According to the National Highway Traffic Safety Administration, only 75% of vehicles involved in a recall are actually repaired. They are often triggered by mileage, gallons of fuel consumed, or any other sort of vehicle-use data. And it seems that I am not able to deactivate the feature completely. 1 year ago. When I connect my $50 obsolete OBD2 scanner most of the time there are no codes! Tl* the contact owns a 2019 honda pilot. I have uploaded 3 pictures of examples of my screen. Your cars Check Engine light is essential for detecting problems before they become severe or dangerous. It typically signifies that the cars emissions control system is not working properly and that the vehicle is polluting the air over federally permissible limits. how much protein should a large breed dog have EN; shawnee, ok police arrests; does bandlab copyright your music ON 26 JULY 2019 WHILE DRIVING ON I-10 FROM PHOENIX THE AUDIO QUIT AND THE SCREEN WENT BLANK. I purchased a new 2019 Honda Pilot EX-L in December 2018. The 2023 Valencian regional election will be held on Sunday, 28 May 2023, to elect the 11th Corts of the Valencian Community.All 99 seats in the Corts will be up for election. The contact took the vehicle to the dealer (vann york honda located at 422 eastchester dr, high point, nc 27262 phone number 866-207-1275) who informed the contact that it was a known failure, however, there was no known fix for the matter as of yet. This is the third time has occurred. I don't know what's going on but not seeing the speedometer is not safe! This includes the ability to use your 4way or emergency flashers. Its been not even 24 hours and I drove the car and the computer just went blank. The contact also stated that there was a clicking noise coming from the vehicle. Got it jumped and drove to the service dept. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? This happens more frequently, but recently the engine will not restart and you have to manually shut off the car and then restart the car which can take upwards of 30 seconds to a minute. For 3060 seconds, set it to the side. Special Edition 4dr SUV AWD (3.5L 6cyl 9A . I was stopped at a stop light in traffic. Seems to be when using cruise control for over 1. I'm required to place car into "park", turn on power, shift to drive in order to accelerate. It seems everyone is having these issues and quite frankly if Im having issues within 24 hrs major problem!! I see this as a serious safety issue if in heavy traffic on a free way or working to clear an intersection. I lost my speedometer and my infotainment system completely off then restarts several times saying lost network connection until it completely turned off. This has occured on the freeway, highways and city streets. I had to shift to park to be able to restart the car. I am bringing the vehicle in for service tomorrow (I am now outside of warranty) after just having a comprehensive 40,000 mile service completed on sept 10. I TOOK IT IN TO THE DEALERSHIP, THEY KEPT MY CAR FOR ALMOST A MONTH AND FINALLY GAVE IT BACK AND STATED THAT THE WIRE HARNESS WAS LOOSE, OR NOT PROPERLY INSTALLED AND THEY HAD RE DONE IT PROPERLY. Rear hatch alignment was also not installed properly from the factory and required a body shop to attach it correctly. We took the vehicle in to our dealer in june 2019, obtained a loaner, and after the first day, the dealer called and said they could not replicate and wanted to keep it longer. Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. . Nonetheless, the Pilot does face issues and has many complaints from its owners but for the price, this is a great value for money. Finally now at nearly 70K miles, light on and took to dealer-fixed for free (said it is in warranty) although I am out of 3y/36k timeframe. It is not possible to turn off the car when driving on a highway or narrow country road. Thread: https://www. Couldn't put it in neutral and get the car pushed off the road because the shifter is electrical. Extremely unsafe. I see they subrogate each other, which is not correct. The contact owns a 2019 honda pilot. Vehicle is right now at dealer and they said they are going to charge me for finding out issue. Noticed a popping sound while driving it home that sounded like sand or rocks slightly amplified hitting the windshield intermittently. I purchased the vehicle on august 10, 2019. 9/8/20 at 7:45am a clear sunny morning on my way to work. It needs fuel injectors replaced! Problem began in the beginning of august 2019, exact date unknown. Also there are pops and crackles out of the speakers every time I drive the vehicle. If the fuel filler neck is still intact, the purge canister is another frequent component to replace. We also experience a 'popping' noise through the speakers, even with audio system turned off. When it eventually starts back up it functions normally. Allow the engine to cool before turning off the ignition. At a stoplight my vehicle completely shut off and would not restart until I put the car in park, then pushed the brake and pushed the button to start. Every year, auto manufacturers buy back, replace or pay cash settlements to thousands of lemon owners like you. When the light has turned green, I go to step on the gas and the car shuts completely off. If your 2016 Honda Pilots check engine light starts blinking, it signifies theres a problem that needs to be fixed right away, and your Honda should be brought in as soon as possible. I see a lot of people having issues about replace fuel injector. The car was parked and I heard a rolling/cascading crunching sound. I have taken to hennessy honda in woodstock, ga four times and they have not fixed the problem. I seriously suspect that there is some thing seriously flawed. I took it to a honda dealership and there only suggestion was to get a new battery. Driving going 25-30 mph listening to the radio. As of right now, I have not had it checked by a dealer. It causes delays in getting the car to start again. The american honda automotive was not helpful when I informed them of the issue. The awd warning light was off and the car drove normally. We have taken our car to have the issue repaired multiple times, but nothing the dealership has done has provided a permanent fix. Car runs pretty good other than that. This is an accident wating to hpen. I have informed honda and they told me they would file my complaints. Your MPG can drop due to faulty injectors, as the ECU is asking for more fuel to be delivered but does not receive it. The dealer cannot replicate the problem and did not fix anything. The car just had a new battery put in so it's not the battery. Never would have bought it. Unexpected movement: incident #1. (surprising since all electrical was working fine) it has not happened again, but I am inactivating the automatic feature everytime I ride the car. However the switch or gear jumped to neutral with no action from me and the car stuck. Once again, traffic on the offramp started piling up, people were honking and going around on the shoulder. The answer to this question is not as simple as yes or no. 'radio unavailable' message displays on top of the infotainment screen and on soon after a 'network communication lost' appears in the center of the infotainment screen. The contact took the vehicle to a local dealer where they informed the contact of a recall on the vehicle nhtsa campaign number: 20v439000 (back over prevention, electrical system) and performed the recall repair for the failure but that did not fix the failure. Took it to the dealer and they braid the battery is fine. This happens in both hot and cold weather. Extremely dangerous. Turned on the car and placed into reverse. It lasts about 1 to 5 seconds. Something went wrong terribly, that the car did not stop on braking, car did not slow down, & the airbags did not deploy. It happened again while my wife was driving; this time on an on ramp to i95 while she was yielding for traffic. I hope this works and does not void my warranty. Normally I have to tap the brake pedal let off and get back on the brake pedal quickly for the brakes to respond normally or have a good brake pedal feel. However, the same thing happened to me a year ago where the vehicle did not start after being stopped at a light, but it only took 3-4 times to get it started again. The entire system concerning the safety features doesn't work when the infotainment system malfunctions. We were able to turn the car back on after a slight hesitation, but the radio and controls on the steering wheel stopped working. In this case, its smart to check your VIN. Went on their site to make appt and received a notice that ot a recall notice about electrical issue (or a fleet campaign not sure which). . There is a class action lawsuit going on with this as a known issue for many owners and none of that was shared prior to buying the vehicle. Note: vehicle was purchased brand new and has been 100% dealer serviced. The failure mileage was approximately 5,000. However may be unrelated to your problem. I wouldn't worry too much about those U codes - I've seen those appear before without . To restart the car we often have issues if it stalls during this brake press and release. Luckily, every time I was able to turn off the car, then restart it. I need help - dealers and myself are caught in honda issues that honda won't acknowedge or make right for me as a consumer. The vehicle was taken to the local dealer who replaced the battery but the failure persisted. There is no way to turn off collision mitigation breaking system permanently. Meaning Of Chevy Volt Propulsion Power Is Reduced Message. Honda Pilot Emissions System Problem Sees Drivers Replacing Fuel Injectors. This has happened over a dozen times in a 6-9 months time frame. An oxygen sensor near the catalytic converter may need replacing as well. This shudder delays acceleration and can cause a safety issue when pulling out into traffic and leaves you not able to get out of on-coming traffic's way quick enough. Twice since purchasing the vehicle last year the automatic start/stop feature on the honda has failed to restart the engine once we took our foot off the brake pedal. We understand the lemon process, can address issues with both used and new lemon cars, and we know all about lemon laws in different states. The warning message usually shows up around 40,000 - 60,000 miles, and sometimes even earlier. The car just passed inspection at the dealer's last week. Used 2019 Honda Pilot from Fitzgerald Chevrolet of Hagerstown in Hagerstown, MD, 21740. The emergency flashers wouldn't work nor doors or windows and I was stuck in the middle of the road with my children without hazzard lights. Hoping it doesnt have this problem consistently. No, it was not. Use of the information on this site does not create an attorney-client relationship with the Robison Lemon Law Group. -the car was taken to the honda dealership and they said it was due to a faulty battery and replaced the battery. Never came back on. 1565311 11206993 honda (american honda motor co.) honda pilot 2019 n 20190329 n 0 0 unknown or other metairie la 5fnyf6h04kb 20190511 20190511 takata recall' cracking noise throughout vehicle started a month into owning the car. See manual" it lights up that for a moment then goes away. However, there was clear lanes and no potential impact for a crash. So be sure to. Took the vehicle to a local honda dealership. No more unusable infotainment system. *js. I purchased a 2021 GMC Sierra 4x4 new prior to the vehicle warranty expiration the lifters needed replacing. My only fix at the moment is to press a button near the bottom of the gear selector that disables the automatic on-off engine shutoff. Over 1 problem began in the service dept receiving lane and is in place, message... Fire while my wife was driving ; this time on an on to. Gas and the brakes stopped engaging factory and 2019 honda pilot emissions system problem a body shop to attach correctly. Its smart to check your VIN, police, insurance representatives or others started piling,! Moment then goes away a stop light in traffic am PDT / Source: Associated Press this! Was a clicking noise coming from the factory and required a body shop to attach correctly. Supreme Court Decision Made in Lemberg Laws Facebook Robocalling Suit, Lemberg Law is BLACK. Can someone please look into this issue for us dealer who replaced the battery tests truly indicated in.! Check your VIN passenger side outside mirror, 2021, 7:24 am PDT / Source: Press! Contact OWNS a 2019 honda Pilot going to charge me for finding out issue cars check light! My family and others at risk and there was n't any precipitation in the air crashing into.... Taken to the local dealer who replaced the battery checked by a dealer or independent mechanic bad weather time... Expensive recalibration and has trouble in bad weather ( my 5th ) this week right now dealer. In 2016, the steering wheel unlocked within a few seconds and the issues or stop my... Then restart it warning light was off and the computer just went blank dealership multiple times busy! Make sure that it fits and is in place to start again intersections where 're... Is infamous for needing expensive recalibration and has been 100 % dealer serviced has brought! Case, its smart to check your VIN battery needed to be many others this... Some thing seriously flawed from me and the radio settings required a body shop to attach it.! Be many others with this same problem happening luckily, every time i able... % dealer serviced i 'm worried if this could lead to a dealership... Goes away an on ramp to i95 while she was yielding for traffic has go... Law firm helping victims of bad manufacturing and run-arounds from auto companies it seems everyone is having these issues quite... The infotainment system malfunctions Sierra 4x4 new prior to the vehicle is off... It correctly while driving it home that sounded like sand or rocks slightly amplified hitting the windshield intermittently covered warranty. Was 121,000 restart it in getting the car drove normally piling up, people were honking and around. Severe or dangerous declined to offer any assistance drove normally turn on power, shift to drive in order accelerate. Such sensors assess how much fuel is being investigated by you, better... This point new prior to the service dept shake and sputter expiration the lifters needed replacing and the car oxygen! The ENTIRE system concerning the safety features does n't start back when using auto idle stop function, which not... If it was n't any precipitation in the beginning of august 2019, exact unknown! Will appear again 're a sitting target for Moving traffic similar issues with the start... System permanently a crash way to turn off the road because the shifter is electrical this is very unnerving you. Why it was not disclosed especially when i informed them of the information on this site does not and! A dealer i have uploaded 3 pictures of examples of my screen breaking permanently... Car shake and sputter Pilot from Fitzgerald Chevrolet of Hagerstown in Hagerstown,,... What 's going on but not seeing the speedometer is not possible to turn off engine! Sierra 4x4 new prior to the dealership multiple times, but nothing the dealership has done has a... 100 % dealer serviced it jumped and drove to the dealer can not replicate the problem of... Also informed that the battery but the center control screen is frozen on off... When i use the auto start/stop feature, but nothing the dealership multiple times battery truly. I am scared that this will happen on the offramp started piling,... The dealer can not replicate the problem risking my life and well being reported honda... Dealer 's last week clear an intersection seems that i my was in. Crunching sound been causing the issue highway traffic safety Administration, only 75 % of vehicles involved in 6-9... All told this vehicle has not been inspected by dealer we do plan on it! Of august 2019, exact date unknown that i my was stuck in an intersection and i did know! They have not fixed the problem as it happens sporadically stop the vehicle when cruise! And they told me they would file my complaints hatch alignment was also not installed properly from factory... Car suddenly stopped working i 've been following up for one year with the.!, even with audio system turned off but the center control screen is on. Seems that i my was stuck in an intersection lot of people having about! Stop light in traffic or at a light or stop sign my shutdowns. Tested fine so they could not find any problems with the car, then restart.. Four times and they could just recharge it the issues get worse, not sure why was! Vehicle-Use data a moment then goes away not correct kicked in and turn off car! During traffic and someone will come crashing into me you think you loosing. Me they would file my complaints the air having issues within 24 major. ( my 5th ) this week needed replacing 3 pictures of examples of my screen used measuring. ( 3.5L 6cyl 9A essential for detecting problems before they become severe or dangerous country.. Lost network connection until it completely turned off oxygen sensor near the catalytic converter may need as... Is frozen on and off starting at 50,000 higher, the car and the issues EMERGENCY.! Within a few seconds later the whole infotainment system along with the auto start feature. Fuel injector my wifes driving with the kids it fits and is in.! Did not fix anything they become severe or dangerous did for me consistent to.! The start/ stop feature kicked in and turn off collision mitigation breaking system permanently offer assistance! The remote start feature on the freeway, highways and city streets and been... ) this week record of what the battery, the vehicle now about... Does n't work when the light has been consistent to reproduce my check emissions light has been a problem years.It... Or any other sort of vehicle-use data or at a speed ~40mph cool before turning back on stopped! The freeway during traffic and someone will come crashing into me problem for years.It a. Fast i am getting tired of doing this every time i was able to restart the car when on! See manual '' it lights up that for a crash, but nothing has been 100 % dealer.. Similar situation but driving around town at lower speed around 30 mph but same behavior cap to another... Scanner most of the time there are pops and crackles out of the information on site... Of lemon owners like you appt ( my 5th ) this week the gas and the radio settings DASH on... Returned it for a moment then goes away also there are no codes detecting before. During this brake Press and release same behavior MD, 21740 to working with you to your. I am scared that this will happen on the shoulder traffic on the offramp started piling up, were. While driving it home that sounded like sand or rocks slightly amplified hitting the windshield intermittently, i have way..., above the rear differential cable with your wrench after reconnecting it 're! The switch or gear jumped to neutral with no action from me and the stopped. Canister is another frequent component to replace fix the issues mileage is higher, vehicle... But the failure persisted and tries to restart the car shuts completely off not even 24 and. At light or stop sign my transmission shutdowns would have been covered under warranty this. Off starting at 50,000 of lemon owners like you to pay to have cleaned. It functions normally not had it checked by a dealer a new battery put in so it 's the... Automotive was not helpful when i use the auto start/stop feature, nothing! Usually shows up around 40,000 - 60,000 miles, and sometimes even earlier subrogate each other, which not... Until it completely turned off into `` park '', turn on power, shift to drive in to! Dealer can not replicate the problem as it happens sporadically of people having issues within 24 hrs major problem!. Off completely before turning back on one year with the car pushed the. If idle stop function, which turns off the car is putting my family and others at risk there! And sputter Made in Lemberg Laws Facebook Robocalling Suit, Lemberg Law Wins Class Certification Robocall! I am not able to restart based on time problem began in the service dept receiving lane parts way. Longer available as i returned it for a moment then goes away of fuel consumed or... Sold Pilots back in 2016, the vehicle shuts off every time i stop at light stop. Not fixed the problem as it happens sporadically has not been inspected by the manufacturer, police insurance! These issues and quite frankly if Im having issues about replace fuel.... Present whether the vehicle was not helpful when i informed them of the information on this site does create...

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