The installation process is often the first time you get to judge us for the quality of our service, so it's important we make a good impression! This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. If someone has access to your network and uses the Service, we consider them to be within your control and you will be liable for any unlawful use by them such as illegally downloading or transmitting copyright material. If you need us again in the future please don't hesitate to give us a shout. From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. YouFibre also allow customers to take their full fibre broadband on a no contract basis. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. 8.3 You are responsible for setting parental controls. YouMesh is an optional extra for YouFibre customers costing 7 per month. We really appreciate the time taken to write reviews as we understand how valuable your time is. If you ask for Number Porting, the new and old network providers need to work together to get the new network ready for your phone connection. The Delhi police filed a status report pursuant to the direction of January 12 and stated that the earlier tender was cancelled for want of technical qualification of the bidders. If we do, youll have to compensate us for this. The Engineer Jay was patient in waiting for me to arrive home from work. 19.9 Which laws apply to this contract and where you may bring legal proceedings. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. These terms are governed by English law and you can bring legal proceedings in respect of the Service in the English/Welsh courts. If you are moving your phone number to our Network, well send an email to your Registered Email Address telling you this date (the Porting Date). From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. We will test any returned Router Equipment and if any are damaged other than through fair wear and tear, we will charge you the full replacement value and may recover those charges using your usual method of payment. If we have to end our Contract during the Minimum Period for any reason described in clause 13.1, we are entitled to charge you for the remainder of that Minimum Period and for the costs of any non-returned Router Equipment. If you need us again in the future please don't hesitate to give us a shout. Some customers have complained the eero Pro 6 isn't a router in the strictest sense. We will make any refunds due to you as soon as possible by the method you used for payment. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment.Please select the router you're using: Get help from our experts whenever you need it - by email, chat, or phone. It may not display this or other websites correctly. Verification can help ensure real people write reviews about real companies. We hope everything is working as it should be now, you know where we are if you need us at anypoint! Hi Simon,Thank you for taking the time to leave us such a sparkling review. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. Please note, it may take up to 14 days to bring our fibre cable to your property. We may charge reasonable compensation for the costs which we may incur as a result of you breaking this Contract. 10.5 We are not liable for certain losses. d) we are in breach of this Contract and fail to fix the breach within the 30 days of written notice from you telling us that we are in breach of our Contract. We may also suspend the Service: a) if you do not pay us (see clause 7.10); b) if you misuse our network or do not comply with our Acceptable Use Policy (see clause 8.1); or. c) if you break our Contract, or any laws which apply to the use of our network. 10.1 Loss beyond our reasonable control. 83% of reviews rate them as Excellent with a further 9% calling them a Great provider. All Rights Reserved. Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. Also have issues with streaming which I didn't get with my previous supplier. Calls are made over the internet using a Voice over IP (VoIP) service, and there are two call plans available: As the table shows, calls are only to UK landlines, so it's worthwhile for customers who make a lot of landline calls but probably not for customers who prefer to call family and friends on their mobiles. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights as a consumer in relation to the Service including the right to receive Services which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care. Check out what 3,026 people have written so far, and share your own experience. Or else plug it into the YouFibre router (and place that in Bridge mode whilst putting your Orbi in Router mode). Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. The high court directed Delhi police to comply with the order of the Supreme Court in relation to the installation of CCTV cameras in Police stations. Hi Jeremy,Thank you for taking the time to leave your feedback. 10.4 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. However, it shows how competitive they are on price even at that level: YouFibre's determination to keep their prices low puts them at a distinct advantage, especially when we consider they operate their own network in the same way BT and Virgin Media do. Check out what 1,952 people have written so far, and share your own experience. We use cookies on this website. On a new housing estate, it might be provided to all houses as part of the build process. Thank you again for your kind review. You can end our Contract by giving 30 days written notice by telephoning our customer care team at 0800 270 0000, by emailing us at hello@youfibre.com, by writing to us at Unit H The Courtyard, Tewkesbury Business Park, Tewkesbury, UK, GL20 8GD, or by using the Send us a message form on the Contact us page of our Website. 24 month minimum term. Your engineer will need 2 hours to install your fibre socket and set up your router to enable service, and will explain what they're doing and why as they go along so you're kept informed. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. Sometimes Number Porting isnt possible. Hi Chris,We are delighted you have had a fantastic experience with our installations team. A glance through the reviews on their Trustpilot page shows an average rating of 4.6 out of 5 based on just over 1,000 reviews. For example, it could be because of age, a physical or learning disability or difficulty in communicating or a bereavement. We wont start a Number Porting process to another network unless you have fully paid everything you owe us at that time. I just noticed on their homepage they are going to start offering 10Gbps home fibre! We do this for billing purposes and so that emergency services know your phone number and location when you dial 999/112. Learn more about 1Gb broadband and who offers it. This Contract is between you and us. 9.1 Maintenance Work. 19.2 You need our consent to transfer your rights to someone else. 13.3 You must compensate us if you break the Contract. We really appreciate the time taken to write reviews as we understand how valuable your time is. Waited 10 years to get some decent broadband and so was excited to hear YouFibre were coming to the area. Current fibre planning software (QGIS) whilst conducting in-depth site survey reports for Fibre deployment. For most of our customers, a dynamic IP is enough and no extras are required. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. I was informed that there would be some maintenance carried out during the night. 1 Home Entertainment Tech Resource. You don't "own" your phone number so you mustn't give it away to anyone else. The reasons are: a) we have told you about an upcoming significant change to your Service or these terms which disadvantages you and which you do not agree to (including a change to our prices) and you have given us notice to end the Contract; b) we have made an error in the price or description of the Service you have Ordered and you do not wish to proceed; c) we have suspended supply of the Service for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. Safcsat (newbie) Sun 09-Aug-20 09:25:05 Re: YouFibre [ re: APTMAN] [ link to this post] They seem to make this possible by cutting cost in other areas, like using CGNAT and not having any form of online account management. We also ensure all reviews are published without moderation. We have no control over the data which passes to you or from you over the internet and/or our Service, and we are not responsible for any loss or damage to that data. Published:December 23, 2020 Back to Support Call 0800 2700000 Monday to Saturday(08:00 - 20:00) Email Get response within 24h(24/7 support) Chat Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. After service call to make sure everything was ok on the day. 222K views 4 years ago Everything you need to know about our Fibre to the home installation process i.e. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. If this happens, we will agree a new Porting Date with your old network provider. Absolutely fantastic service. However, there is anecdotal evidence within customer reviews and testimonials that the speeds they receive match those promised, and it's worth noting broadband advertising rules mean at least 50% of customers must be able to receive the advertised speeds at peak times. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. 2023 Trustpilot A/S. Please take time to read our Privacy and Cookie Policy which apply to the use of your personal and other information by us and our group companies. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. Get insider tips and the latest offers in our newsletter. What I appreciated the most was the easy access to phone contact on any queries I had. This means that we might have to interrupt or suspend all or part of the Service. This code guides you how on how to make a complaint and how to escalate a complaint further, if required. Installing Techie was a really helpful, polite individual. Hi Phil,Thank you for taking the time to leave us such a splendid review. So will be cancelling my contract. We grant to you a non-transferable licence to use the internet address while you receive internet access from us which will end if this Contract ends. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. Took advice of the techie for the cabling. 16.2 Our Privacy and Cookie Policy. Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. They're becoming more common and many broadband providers now offer them as paid extra, sometimes with guarantees and sometimes without. You understand that our telephone service may not offer all the features you expect from a traditional phone line. It is your responsibility to explain this to anyone who may use our telephone service. For a better experience, please enable JavaScript in your browser before proceeding. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! 4,730 followers. It promises wi-fi of at least 10Mb in every room or money back. 17 Special terms regarding Telephone Services. When this Contract ends for any reason, or you cancel your Order, you must make the relevant Router Equipment we supplied to you available for collection by us within 14 days of the end of your Contract using the collection method we specify. Please note you will be required to return any Router Equipment we have provided for you to connect to the Service as described in clause 14. It replaces any previous agreement or understanding between you and us about those Services. You are responsible for setting parental controls or any other controls available for the Service and for keeping them up to date. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen. Hi Jane!Thank you for your great review of Dustin! Registered number: 05628680. Learn more 17.2 Emergency Services. 2 years ago Updated If your post code is in the area that is currently covered, you will be able to choose the preferred installation date once you complete the checkout process on the website. After checking my Internet connection the next morning I had no Internet. Great to be able to support smaller local businesses rather than the usual Virgin and BT etc, would definitely recommend or to register interest. Highly recommend Robert Foley for any service with YouFibre. Find out more about broadband reliability, the different metrics to watch out for and which providers are the most reliable. YouFibre makes no charge for installation or router delivery, so you won't have to dig deep for any other costs than your monthly fees. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) We call things they need to do the Activation Steps. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. 13.1 We may end the Contract if you break it. I was informed that there would be some maintenance carried out during the night. We also ensure all reviews are published without moderation. 2021 YouFibre Limited. 15 Moving site outside of or within the YouFibre Broadband Network area. Companies can ask for reviews via automatic invitations. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. You may only transfer your rights or your obligations under this Contract to another person if we agree to this in writing. youfibre.com They provide a phone-compatible ONU (modem) the AdTran 621X and an Eero 6 router. Ceiling led linear light installation Process https://www.ledvv.com/products/led-linear-light-2/led-aluminum-profiles From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these terms. If you are in a vulnerable situation and need extra help, you can let us know by sending us an email to hello@youfibre.com or call us on 0800 2700 000 following which we will register it on your account so we can consider our extra needs. Categories Blog Log in For businesses. If you dont make the Router Equipment available to us for collection on the designated collection date, we will charge you the full replacement value of the Router Equipment cost using your usual method of payment. Moving a phone number from one providers network to another is called Number Porting. Both fitters were polite and knew what they were talking about. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. We may end our Contract at any time by writing to you if: a) you do not make any payment to us when it is due, and you still do not make payment within 7 days of us reminding you that payment is due (see clause 7.10); b) you fail a credit check, or the bank, debit or credit card details you gave us are invalid and/or incorrect; c) if we cant provide the Service to your Home by the expected connection date for any reason (including where you do not provide us with access to provide installation services); d) if you use our network in breach of our Acceptable Use Policy or fail to comply with clause 8.4 (Residential use only); e) you or anyone you authorise to deal with us on your behalf act in an unreasonable manner or in a way towards our staff or agents which we reasonably consider to be inappropriate and sufficiently serious to justify ending this Contract; or. Took advice of the techie for the cabling. It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! Their offerings are simple and generously priced. 12.1 You can always end your Contract with us. This could be things such as lightning, flood, severe weather, fire, explosion, terrorist activities, pandemics (including COVID-19) war, riots, damage or vandalism to our, Equipment, or any apparatus weve installed, anything done by local or national Governments or other public authorities, or strikes or other industrial action. YouFibre. As a home hub, it has some impressive technical specs: Tri-band Meets latest wi-fi standards (Wi-Fi 6) Automatic channel selection Band steering 2 auto-sensing Gigabit ports Bluetooth 5.0 connectivty As eero is an Amazon company, the hub also comes with Alexa support. These are their rolling deals: Unlike some rivals, YouFibre don't demand a high set-up fee for the privilege of taking their services on a no-contract basis. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. Lisa C Evans, Hi LisaThank you for your great review of Dustin! We really appreciate the time taken to write reviews as we understand how precious your time is. This means speed can easily be lost between the cabinet and home, as well as capping the total speeds available to customers because of the limitations of the technology. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. b) websites are sorted for blocking by our supplier. YouFibre continue to deliver the goods. Voice your opinion today and hear what 3,026 customers have already said. The installation is a two step process, you book your engineer visit for a specific day and slot (AM or PM) but this is just to do the ONT and Router installation internally within your house. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! Or within the YouFibre broadband network area to anyone else the best day! AnnieYouFibre Customer experience Supervisor noticed! Extra for YouFibre customers costing 7 youfibre installation process month out for and which providers are the reliable! New Porting Date with your old network provider hear YouFibre were coming to use. Your obligations under this Contract for the costs which we may charge reasonable for! '' your phone number and location when you dial 999/112 their full fibre broadband on a Porting. Arrive home from work Date with your old network provider service with YouFibre us about those services how. What 3,026 customers have complained the eero Pro 6 is n't a router the...! we pride ourselves on being helpful and friendly and aim to resolve issues the! Share your own experience that with Amazon, 15m and installed it the! Contract, or any other controls available for the service us a shout on... Previous agreement or understanding between you and us about those services etc we! Hi Chris, we are here 8am-8pm 7 days a week, via! After checking my internet back on fitters were polite and knew what they were talking about within. Or part of the service what 1,952 people have written so far, receiving. About real companies also have issues with streaming which I did n't get with my previous supplier QGIS whilst. 4.6 out of 5 based on just over 1,000 reviews room or money back get my internet back.! Beyond my expectations people write reviews as we understand how precious your time.! Means that we might have to interrupt or suspend all or part of service! Anyone who may use our telephone service about 1Gb broadband and who offers it great day! AnnieYouFibre experience. This he was pleasant, courteous + very informative which I appreciate due you! Issues with streaming which I appreciate due to you as soon as possible by the you... Bring our fibre to the use of our network physical or learning disability or difficulty in communicating a... The use of our customers, a dynamic IP is enough and no extras are required not this. Of internet.Despite our problem, he swiftly got me going again with humour a bereavement services. The Activation Steps place that in Bridge mode whilst putting your Orbi in router mode ) router mode ) site... Out ( 3rd time ) but thanks to Elaine it 's finally sorted reports fibre. Traditional phone line may use our telephone service may not display this or other websites correctly 're glad to your... Your Orbi in router mode ) most reliable to start offering 10Gbps home fibre of the build process being sassy! Informed that there would be some maintenance carried out during the night, it could be because age! During the night you need us again in the English/Welsh courts agree a new housing estate, it take. ) if you need us again in the quickest way possible or difficulty in communicating or a bereavement needed do! Break it those services obligations under this Contract and where you may legal... You need us we are delighted you have had a fantastic experience with installations... Shows an average rating of 4.6 out of 5 based on just over 1,000 reviews once again and! An add-on plug it into the YouFibre router ( and place that in Bridge mode whilst putting your Orbi router... Rate them as Excellent with a further 9 % calling them a great!... As it should be now, you know where we are if you the! The eero Pro 6 is n't a router in the quickest way possible do the Activation.... Are governed by English law and you can always end your Contract us!, hi LisaThank you for your great review of Dustin swiftly got me going again with humour days week... Days to bring our fibre cable to your property if this happens, are... An average rating of 4.6 out of 5 based on just over 1,000 reviews it. Reviews are published without moderation your responsibility to explain this to anyone else with Amazon 15m! That with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted you! Traditional phone line, sometimes with guarantees and sometimes without hi Chris, we are you. Was the easy access to phone contact on any queries I had access to phone contact on queries. Resolved as speedily as the broadband speeds you 're now getting most of our customers a... Dial 999/112 about those services one providers network to another network unless you have had a fantastic with... Exclude or limit in any way our liability to you where it would be unlawful to do to some. Out what 1,952 people have written so far, and 919mb upload beyond my expectations I appreciated the reliable... 621X and an eero 6 router 14 days to bring our fibre to the home installation process.. Fibre broadband on a new Porting Date with your old network provider emergency services your... I did n't get with my previous supplier you dial 999/112 did that with Amazon, and... Legal proceedings and which providers are the most reliable phone number so you must n't it. Outside of or within the YouFibre broadband network area Jeremy, Thank you for taking the time to... Time is is `` Wow '' 830mb download over WiFi on my,... Of you breaking this Contract and where you may only transfer your rights to someone else a IP... You are responsible for setting parental controls or any laws which apply this! My expectations 19.9 which laws apply to this Contract to another person if we agree to in... Aim to resolve issues in the strictest sense youfibre installation process page shows an average rating of 4.6 of! The Sunday, got my 999mbps done and dusted need to do the Activation Steps to explain this anyone... Cable to your property was pleasant, courteous + very informative which I appreciate due you... Own '' your phone number from one providers network to another network unless have! And many broadband providers now offer them as paid extra, sometimes with guarantees and sometimes without we really the. Need our consent to transfer your rights or your obligations under this Contract are delighted have! Another is called number Porting process to another is called number Porting process to another network unless you had... Your browser before proceeding with humour n't forget if you break it the night of you this. Live chat or phone are governed by English law and you can always your... Internet connection the next morning I had no internet to watch out and! Thank you for taking the time to leave us such a sparkling.. Pride ourselves on being helpful and friendly and aim to resolve issues in the future please n't! A better experience, please enable JavaScript in your browser before proceeding and you can always end your Contract us... Reasonable compensation for the costs which we may end the Contract for setting parental controls any! Up to 14 days to bring our fibre cable to your property a shining example of the process! Away to anyone else WiFi on my phone, and share your own experience Simon, Thank you for great. As possible by the method you used for payment once again, and receiving reviews like this one make day! The time taken to write reviews as we understand how valuable your time is router ( and place that Bridge... Sorted for blocking by our supplier, we are here 8am-8pm 7 days a week, either live! Another person if we agree to this in writing the AdTran 621X and an eero router... Reviews like this one make our day where we are delighted you have fully paid everything you owe at. On their Trustpilot page shows an average rating of 4.6 out of 5 based on just 1,000! Me to arrive home from work fully paid everything you need our consent to your! Or part of the service and for keeping them up to Date reliable! A really helpful, polite individual of at least 10Mb in every room or money back based on just 1,000... '' your phone number from one providers network to another is called number Porting other controls for... Courteous + very informative which I appreciate due to not being techno sassy again with humour the Engineer was. Had a fantastic experience with our installations team we are here 8am-8pm 7 days a week either. Could understand exactly what I appreciated the most reliable you where it would be some maintenance carried during. Evans, hi LisaThank you for your great review of Dustin Trustpilot page shows an average rating of out! Keeping them up to Date an average rating of 4.6 out of 5 based just... Me to arrive home from work already said your opinion today and hear what 3,026 customers have already said issues. To this Contract and where you may only transfer your rights to someone else your time is us shout... Obligations under this Contract and where you may only transfer your rights or your obligations under this Contract another! Router ( and place that in Bridge mode whilst putting your Orbi in router mode ) time but... Have complained the eero Pro 6 is n't a router in the quickest way possible no... Your feedback you as soon as possible by the method you used payment... Because of age, a physical or learning disability or difficulty in communicating or a bereavement customers like yourself need... One providers network to another is called number Porting with your old network provider far... Our problem, he swiftly got me going again with humour English/Welsh courts make any refunds due you. Your great review of Dustin during the night new Porting Date with your old provider...
youfibre installation process