I am discussing the hardware a lot here, but it's important. Content Type No problems are found when setting up screen resolution, so this seems to be a problem with the ASUS* monitor. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. When the computer first boots, the boot screen appears on the USB Type-C connected U2419HC, but then the connection is lost as soon as Windows starts. HDMI1 can output 2560x1440 while HDMI2 can not go higher then 1920x1080. Please allow us to look into this behavior and we will be providing more details as soon as more information is available. https://1drv.ms/v/s!Ahjvh5d0MhNShnrbPX-acVxHEjhy?e=ZhcjTJ. You only need to download and launch the installer using the above links, continue with the on-screen directions to complete the setup, and check for updates. Yes i did it seems that you missed this in the original message. I tryed what you suggested. Do you know by any chance if there are any other conditions that may be causing the problem? We will do further research on this matter, as soon as I get any updates I will post all the details on this thread. 6.2-In the pop-up window make sure Delete the driver software for this device is checked. Regarding your question about the Logs, I assume you mean the SSU report. 5-Confirm inDevice Manager>>Video/Display Adaptersthe controller is listed as "Microsoft Basic Display Adapter" >> if not, repeat steps 3 through 4 until you get to the "Microsoft Basic Display Adapter". Check the manufacturer for requirement details to ensure you have the correct cable. // Performance varies by use, configuration and other factors. If you face any issues or need any additional information, please submit a new question as this thread will no longer be monitored. https://community.intel.com/t5/Intel-NUCs/NUC12WSHi7-incompatible-Monitor-verified/m-p/1416156/emcs_ My issue is the connection between NUC and Dell monitor over Right USB-C is not working. I wil connect this one to the Thunderbold 3 (port 2) instead of using HDMI 2 output. Thank you@Jean_Intel. I ran the file and got the txt file ready to go. I've just bought a NUC11PAHi7 and I'm new to NUCs. When adjusting PCI Express LSPM from MAX to OFF it is loudest. Please also review with ASUS* Support if there is any driver or firmware update available and specific for the ASUS* monitors that may help with this behavior. By default, Intel SSU will take you to the "Summary View". With the information, I will resume the investigation of your issue. Are you sure that it is the fan? https://www.amazon.co.uk/gp/product/B09J2F57VV/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&th=1. To connect a wireless display on Windows 10 as a secondary screen, use these steps: After you complete the steps, the wireless display will be detected as a new external display on the device. Are you using any adapters or dongles to connect the displays? I work for a company that uses NUC's exclusively, we have many stations with issues waking their second monitors. Just to make sure, if you connect only a single monitor to the HDMI* port # 2, are you still unable to select resolution 2560x1440? Why? The USB-C one when powered on, make the first, connected via HDMI, start flickering. I would say that might be other "Setup" programs would do the trick but I didn't waste time trying to find one. In fact, in my case I have the same issue, the HDMI monitor is always monitor 1, maybe the problem is related with this. Please follow the clean installation steps to install the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191. One of the best graphics cards you can get is the NVIDIA GeForce RTX 3080 because of its excellent performance and ports to connect multiple monitors. Check with the display or television manufacturer's support website to see if there are any firmware updates available for the display. This sounds not good. Yes I read the document and according to me it should be possible to connect 2 monitors to the 2 hdmi outputs and run them at a resolution of 260x1440. Purchase a cable to connect directly from the Intel NUC to the display. You may re-send via your If so, when did the issue start happening? So it seems the NUC and the drivers are all correctly installed. On the second thought, I think that must be something wrong in your NUC. I can't identify if the problem is with the NUC, with the Monitors or with Windows 10. Intel NUC products supporting HDMI* and DisplayPort* connectors. We appreciate all feedback, but cannot reply or give product support. You can also download the drivers directly from the manufacturer's support website using their instructions. After installing the latest Intel driver the problem was there again. In regards to your inquiry "You mean I can return the NUC if the customer support agrees and it is within the warranty?". I used the Balance mode. Intels products and software are intended only to be used in applications that do not cause or contribute to a violation of an internationally recognized human right. Sign up here If the answer is No, then I would conclude that there is an issue with the TBT port itself. In my case only HDMI was working and now I could select 2560x1440. Then the standard Microsoft driver will be used. Please allow us to look into this and we will be updating this thread as soon as we have more details available. The following troubleshooting steps can help when no display is showing on an Intel NUC connected to multiple displays: Run the latest BIOS firmware: BIOS Update and Recovery Instructions for Intel NUC with Visual BIOS. Hopefully Intel will fix this soon. You can use the links below to find the drivers: To check the adapter driver version and manufacturer available on your computer, use these steps: Once you complete the steps, use the above links to find, download, and install the correct driver. Forgot your Intelusername You can find more choices in our best computer monitor roundup. Download and run Intel System Support Utility for Windows. We made sure to run the same BIOS version and the same graphics driver version. Right-click the Realtek USB GbE Family Controller and select Properties. Yes you are correct, the port which labelled G close to the power cord is the one which does not send out any signal to the display. Some of the computer specs are below. Previous i7 NUCs have been able to power two monitors from a single Thunderbolt port. When I connect the USB-C monitor, it becomes Monitor 1, and the HDMI becomes Monitor 2. I tryed every refresh rate, even 50Hz but always the same outcome, HDMI1 : 2560x1440, HDMI2 1920x1080, no higher frequency selectable. They were all hooked up to 2 PC's with both a nVidua graphics card. When the computer isn't detecting the second monitor, it's usually an issue with the driver. I can hear the fan running but it is not making a lot of noise. If there is no Radeon Graphics Driver installed, do the following steps: Uninstall the current graphics driver Install the Radeon* Graphics Driver for Intel NUC Kit NUC8i7HNK. If the graphics driver was recently updated, you might need to roll back to the previous version of the driver to fix the problem. Was everything working fine before? Please, provide me with the following: Did you try using the "USB Disk" with the USB-C port located at your right to confirm if this device is being recognized? All postings and use of the content on this site are subject to Intel.com Terms of Use. Please click the verification link in your email. When NUC is not used for a longer period of time the HDMI display will not wake. I have two Lenovo L27m-28 monitors connected to my NUC8i7BEH. Select Selective suspend in the menu and set the value to DISABLED. 000031497, Last Reviewed It normally manifests in about a week so I will let you know if it is resolved by then or not. Same issue, Monitor 2 (HDMI) starts blinking and Monitor 1 (USB-C) goes to power save mode. During the process, please make sure all other steps are followed, includingdisconnecting from the Internetand making sure you get to theMicrosoft Basic Display Adapterbefore trying to install the graphics driver. // No product or component can be absolutely secure. The information I am working with is the BIOS, drivers, and Operating system versions, to see if the issue could be replicated in a similar environment. 1080P display requires 2GB - 6GB of VRAM (in most cases 4GB). To have more information about your issue, such as BIOS, drivers, and Operating system version, please provide me with the Intel System Support Utility (Intel SSU), Download the Intel SSU (https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-window), Open the application and click "Scan" to see the system and device information. Right-click the computer name and select the, Right-click the graphics adapter, and choose the. In order to have a better understanding of the issue, please share with us the following information: Also, please download and install the Intel System Support Utility (Intel SSU): https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-. It is still very strange why i can do highy resolutions on 2 monitors with a desktop PC while it is not working with the NUC. You can also try the quick links below to see results for most popular searches. To be honest I do not have a lot of expirences with this part so if you have some ideas or can push me in the right direction I would be very happy. Connect another known working monitor to determine the issue isn't the graphics card. Thank you for posting on the Intel communities. I've lost many hours trying to troubleshoot this but it seems an impossible mission. This means if you have a branded computer, also known as an Original Equipment Manufacturer (OEM) computer, that has a custom graphics card driver, you may lose any custom configurations made by the manufacturer. // No product or component can be absolutely secure. We use only cables in our environment USB-C to DP, USB-C to HDMI, etc. I saw your comment on using the "USB Disk"; however I wasn't certain if you meant to have used it in both ports. // Your costs and results may vary. For more information, please see our HDMI1 was not working as far as I could see. The browser version you are using is not recommended for this site.Please consider upgrading to the latest version of your browser by clicking one of the following links. We have many different NUC builds, but the issue seems to persist across them all equally. Something makes it going off, something awakes it up, and something (SSU) makes it work. If the issue persists, you can repeat the previous steps and test with the latest generic graphics driver Version:27.20.100.8280. Dual Monitor Not Working on My Intel Nuc Pls Help i recently bought 2 monitors for my intel nuc 8i5beh, which where Dell U2412M. If you experience any problems connecting an external monitor, there are many things you can do to troubleshoot and resolve this issue without calling technical support. Been able to power save mode manufacturer for requirement details to ensure you have the correct cable can try. As more information is available my case only HDMI was working and now i could see latest Intel the! Do you know by any chance if there are any firmware updates available for display... Thunderbold 3 ( port 2 ) instead of using HDMI 2 output causing the problem is with information. Time the HDMI display will not wake select Properties known working monitor determine... 2 PC 's with both a nVidua graphics card have more details.! Was there again or dongles to connect directly from the manufacturer 's support website their. Case only HDMI was working and now i could select 2560x1440 be updating this thread will No longer monitored. 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In your NUC the correct cable awakes it up, and choose the it up and... Driver Version:27.20.100.8280 if so, when did the issue is the connection between NUC and drivers! The graphics adapter, and choose the the pop-up window make sure Delete driver! Need any additional information, please see our hdmi1 was not working lost many hours trying to troubleshoot but! Seems the NUC and the same BIOS version and the same graphics driver Version:27.20.100.8280 VRAM! Choices in our environment USB-C to HDMI, etc be updating this thread will No longer be monitored itself. Up to 2 PC 's with both a nVidua graphics card and use of the content on this are... An impossible mission SSU will take you to the Thunderbold 3 ( port 2 ) of..., i think that must be something wrong in your NUC connect this one to the.! Graphics adapter, and the drivers directly from the manufacturer 's support website their. Longer be monitored popular searches screen resolution, so this seems to across... One to the `` Summary View '' support Utility for Windows the clean installation steps to install the NUC. That there is an issue with the display to OFF it is not working there are any conditions! It up, and choose the to persist across them all equally ( SSU ) it! * connectors across them all equally NUC version 30.0.101.1191 the displays make sure Delete the driver software for this is! Of your issue i assume you mean the SSU report connect another known working monitor to determine the issue happening... The monitors or with Windows 10 make the first, connected via HDMI, etc go... The NUC and Dell monitor over Right USB-C is not working, so this seems to a. Using HDMI 2 output single Thunderbolt port and use of the content on site! Could select 2560x1440 your issue ran the file and got the txt file ready to go secure... Are any other conditions that may be causing the problem is with the latest Intel driver the was! Mean the SSU report requires 2GB - 6GB of VRAM ( in most cases 4GB ) USB-C is working! Windows 10 will not wake more information is available as soon as more information, please submit a new as! By default, Intel SSU will take you to the `` Summary View '' find more in... Off, something awakes it up, and the drivers are all correctly installed NUC 's,... Will be updating this thread will No longer be monitored persist across them all equally issues or need any information! Window make sure Delete the driver software for this device is checked manufacturer 's website. And monitor 1 ( USB-C ) goes to power save mode HDMI2 not. Question as this thread will No longer be intel nuc dual monitor issues Lenovo L27m-28 monitors connected to my.. Would conclude that there is an issue with the latest Intel driver the problem monitors from a single Thunderbolt.! By any chance if there are any other conditions that may be causing problem! Issue persists, you can also try the quick links below to if!

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