But again, the commission takes pains to explain that it cant force anyone to do anything. Denied boarding (bumping) compensation increased to a maximum of $1,550. "Additionally, commissions have started to flow, which is welcome relief for our advisors and agency owners," he said. Website launched for Crystal Cruises refund claims. They continue doing business and getting money from the public while we have to wait until they feel like returning what's not theirs. Commissioner Louis Sola studied what was happening within the cruise industry because of coronavirus disruptions. Crystal should be issuing these refunds, of course, but your bank isbeing paid to provide this service from all sides and you deserve that protection. In the other thread there are people waiting almost a year. CC Help Jenn Former executives are saying the money will be returned to consumers who paid via credit cards. They might come in handy in the future. On 7/14/2020 at 8:44 AM, ltuckchapman said: 19952023, The Independent Traveler, Inc. Beware of booking a cruise with Crystal Cruises. Crystal Cruises said it has refunded approximately 80% of fares owed for canceled 2020 cruises and more than 75% when including 2021 sailings through April. I did that after waiting 120 days and my representative at AE. That should shut down the dispute response -- they don't get to keep the money if they cancel the sailing, and everyone needs to be focused on that cancellation point. Too many result in more funds being held by the CC company. It MAY work to shortcut steps, but it can also come back to bite you in the rear and cost you big bucks or extra weeks/months. The Acts provision that is important for Crystal Cruise customers gives you the right to dispute a credit charge. A lot of times this is just a matter of making things manageable -- they tell the banks that didn't file it properly to do their own work, get their stuff together, and resubmit it right so the merchant can address it efficiently. Crystal extended its no-money down deposit window that it implemented in July 2020 as well as relaxed final payment policies. I am frustrated and throughly disappointed on how this entire situation unfolded. I dont understand why anyone would give new bookings to Crystal (I know they are not taking new deposits) and possibly be throwing good money after bad. I have called repeatedly. We had already paid in full, so were relieved that Crystal Cruises promised customers a 100% refund within 90 days. As a matter of policy, BBB does not endorse any product, service or business. In my case, I was able to successfully dispute the "final payment' (deposited in January 2020) for the September 2020 cruise, which was cancelled recently. The Federal Trade Commission is the place to explain your problem. Their most recent email response from Crystal was similar to what appears on their website Please know that our team is diligently working to ensure each of your refunds are addressed in the timeliest manner possible, still working within the projected 90 days in most instances. >> Next: What Credit Cards Provide the Best Travel Insurance? We booked an expedition cruise with crystal in Nov 2019, for sailing in January 2021. State Department issued a DO NOT TRAVEL warning for Austria as well as Austria locking down due to COVID variant. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty, Once airfare is purchased, that airfare and ancillary fees cannot be increased. They cancelled the cruise. What you're saying is entirely reasonable. Total Base $7,398.00 Total Tax $392.00 Grand Total $7,790 If a cruise is canceled because of a governmental order or declaration, refunds must be issued within 180 days. They are not members of the BBB. Our money was very hard earned and we expect them to return it promptly as they stated: 60-90 days. It has been almost one year. These changes arent a done deal because this is, after all, the federal government. And, perhaps most important, refunds will be given (again, if applicable) using whatever monetary form you used to pay. BBB Business Profiles are subject to change at any time. Adds Perl, With future cruise credits, it is uncertain if they are going to get their money back. According to a filing with Florida's Dept. ", "I always knew that they'd do the right thing," she said. The fare was prepaid mostly through credit cards and approximately $5000.00 cash via our travel agent. For Crystal cruise customers who paid for their reservation by credit card, the Fair Credit Billing Act permits them to dispute their payment to Crystal for cruises that will never take place. When products or services werent delivered as promised it comes into effect. Please call American Express and a dispute can be filed. Browse in private with Firefox, Chrome and Safari. (Ross May / Los Angeles Times; Getty Images), Do Not Sell or Share My Personal Information, no federal government agency that regulates cruise, Has wildflower shaming gone too far? Crystal is bankrupt and is being liquidated. Exactly. Here Goes: We were scheduled for a 3/29 Sailing from Hong Kong to Singapore. Crystal know this --they rely on passionate cruisers.It is like a Pontzi scheme, they take deposits on future cruises and slowly use these for the refunds that they should have refunded months ago. Obtaining a refund for a bankrupt cruise line is no different than getting a refund from a bankrupt resort or airline. On record-keeping, why do airlines play dumb with Congress? The management has made a faux pas here. You will be able to leave a comment after signing in, By There's a good chance they actually no incentive to stall -- they are most likely using reserve funds for the chargebacks as they did in the past, so if it got paid sooner that would actually HELP Crystal and not hinder them. Theres also no direct transfer requirement the banks must fulfill. It is possible the assignee who is now in charge of Crystals remaining assets will find a way to accept the vouchers as cash value, but that may be a long shot, she says. -The 90 day "guideline" is something Crystal just decided on their own. Before we even had a chance to become a Crystal passenger, we now will never do business with them again. All we get are excuses for delays or no response on the reconciliation. There are a few people reporting here on CC that they have already received their actual refund- not a provisional one from the credit card company. ITR is free to our subscribers. We are going on 8 months since we cancelled and 1.5 years since we paid in full. I'm in the same boat, see my post in the FCC topic started by JIM9310. And I adored Crystal but as a loyal oh so loyal client Ilike to be treated as such. Booking number #XXXXXXX In the names of ****** and ********* ******. of Economic Opportunity, Crystal Cruises said that all 238 employees at Crystal's Miami headquarters had been let go, with the last employees leaving Feb. 9. All cruises on the Website are protected under a consumer protection scheme. If you paid cash for your cruise, ask your bank for help. I'm sure Crystal is not the only company that is acting like this, but I think it is very unfortunate that Crystal is acting like an insolvent company without taking on the responsibilities of bankruptcy/reorganization proceedings. Crystal Cruises says it is suspending operations for its ocean and expedition ships through April 29, 2022, and river cruises through the end of May 2022. It said it continued to issue refunds. Original sail date jan 6, 2021, changed to January sail date Jan 16. Would you settle for a credit instead of a full refund? I have no idea why they have reduced the amount paid to them by about $10,000 nor do I sense after almost 2 months of asking without much communication do I expect they are doing anything but delay our refund until they file bankruptcy. If credit card companies refused to pay them deposits--then they will be forced to either go under or refund as they should. That was not a term that I signed up for. Yet this is misleading at best, fraud at worst. On the same day we were notified of cancellation (2 April), we requested a refund. This cool kids outdoors club will introduce you to L.A.s best asset, Hong Kong will lift its mask mandate Wednesday, its last major COVID restriction, Before and after photos from space show storms effect on California reservoirs, Before and after photos from space show epic snow blanketing SoCal mountains, The chance of a lifetime: Five friends ski the tallest mountain in Los Angeles, $950 round trip from LAX to Darwin, Australia, on Qantas, Cool, hot and close to home: Celebrate Memorial Day in Southern California, The 15 things to do in L.A. before the end of summer, Burbank aborted landing was latest close call for U.S. flights. A friend of mine had his Regent refund in 7 days. I purchased a cruise from Crystal Cruises in the amount of $18,028. You will be able to leave a comment after signing in, By Started August 27, 2021, By My travel agent rang me today, she told me Crystal were querying the payments Amex had refunded One was for a cancelled river cruise and the other 6th April symphony cruise, both cancelled by Crystal. We depart on 9/12/21 from Boston to Bermuda. It did not seem like a clear-cut situation in terms of what was going to happen in the future. In-depth coverage of the Valleys real estate market and whats being built and redeveloped in your city. Last month I was involved in several disputes on behalf of clients where the cardholder was trying to jump a 90-day refundwindow, and all we had to do was provide the card issuer with a copy of the notice the cardholder was given showing the 90 day window and the chargeback was declined. Visa and Mastercard are always fun because the individual banks pretty much negotiate dispute settlements betweeneach other and sometimes the resolutionsdon't make much sense or seem to fit the rules. One 85-year-old client managed to do just that, he said, offering the trip to a grandson. How to find the best blooms without the drama, Nature-curious? The Miami Herald reported Aug. 21 that the group had suspended payments to its creditors and is mired in $3.4 billion in debt. the date when thetravelwas supposed to happen, not when the charge for deposit occurred. Still other travelers money was held hostage by the cruise lines precarious finances. USD is a significant amount of money, and like the rest of the world we have lots of financial pressure because of the pandemic. i strongly believe that filing a dispute with acredit company is the only way to get a refund from Crystal now. The Crystal Cruises website was expected to post information on how consumers may make claims. "While just starting, we were told that they expect significant progress over the balance of March and into April. As they canceled sailings due to the pandemic in 2020 and 2021, all cruise lines urged customers to take future cruise credits, in lieu of refunds. Gentings shipbuilding unit based in Germany, MV Werften, announced it was insolvent in early January after rescue negotiations with the German government failed. Details per Confirmation # Please Read: COVID-related Discussion. Some customers have emphatically said they dont want the credit, sometimes because they believe they will have aged out of the trip by the time they can take it. I am doing exactly that. I booked relying on the Crystal term of contract that I could cancel before 6 months before sailing and get a full refund, ( $200 being a FCC). See reviews and photos of the Fishing and Scalloping Trips in Crystal River. Which is a shame because the fallout from cruise-ship cancellations continues. We booked our 1st cruise ever with Crystal Cruises. I couldn't dispute the whole amount because the rather large deposit had been made too long previously. Her varied media career has taken her from McPherson, Kan., to Kansas City, Mo., San Bernardino, Salinas and L.A. Hamm has twice received individual Lowell Thomas Awards, and the Travel section has been recognized seven times during her tenure as editor. Write to catharine@catharinehamm.com. Youll need to file a proof of claim and keep your fingers crossed. Concurrently, their parent company in Hong Kong has defaulted on $3B in loans. Department of Homeland Security changed the deadline for REAL ID? LauraS But dont get too excited. (Credit card customers must dispute the charge within that time limit.). BBB Business Profiles generally cover a three-year reporting period. We did not cancel. Couch-Friedman says consumers are already calling with complaints of credit card companies rejecting refunds on cruises when payment was made a year ago. Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives, Creation of the DOT Consumer Advocate to focus on aviation consumer protections, Full Fare Act Advertised airfares now include all mandatory taxes and fees, Lost/damaged/delayed luggage compensation limit increased to $3,800. One year ago our cruise was canceled due to the COVID pandemic. We heard nothing from Crystal Cruises regarding COVID in the European Union. Started August 27, 2021, By Travel Mole Newsletter is a subscriber only travel trade news publication. That was one week ago. Sometimes working directly with the bank that issued the card may result in a longer grace period. Cruise customers out of pocket due to the demise of Crystal Cruises can now file a claim to try to get their money back. We were scheduled for a 3/29 Sailing from Hong Kong to Singapore. The cruise line now says it expects that by the end of April, 95% of customer refunds will be complete. But I'm feeling very optimistic about everything as are our clients.". We have no obligation to "give them" 90 days for a refund. Oceania further cements itself as a cruise line for foodies, bestowing the honor of Vista godmother on the celebrity chef and Tourism officials and suppliers say that the impact of the crisis on vacationing visitors has been minimal, if not nonexistent. I am not sure this is the thread.I'm not really savvy on the forums. CC Help Jenn Exclusive sports coverage of Arizona high schools, Sun Devils, Suns, Cardinals and Diamondbacks plus access to USA TODAY Sports+ at no additional cost. (This does not include voyages stopped by a governmental order or declaration, as the CDC has done.). Here are 64 ways to enjoy L.A.s beloved getaway. It may be lost money. 301 Route 17 N, Suite 1150, Rutherford, NJ An assignee was appointed to take ownership of, sell, and disperse Crystal assets. There are lessons for all cruise travelers in the story of Crystals collapse. Weve contacted Crystal multiple times over the past 90+ days but always get back a "stock" email but makes no commitments. That includes Crystal Cruises, part. If Crystal cannot meet its financial obligations to their customers, they are de-facto insolvent. Im singularly unimpressed. Chase could really not make sense of the explanation as to why it was being declined. If thats the case, perhaps the cruise line will allow you to give the trip to a relative or friend, said Tom Baker, president of CruiseCenter, who thought he had seen everything in his 37 years as a cruise specialist. We were told it would be 90 days to get a refund. Not to make an excuse but several cruise lines are having problems processing refunds. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. I suspect they are solvent --but hey--this is free money to them.I paid for my cruise over a year ago. We were caught in a vortex and feel as if we are being penalized for it. On 6/3/2020 we cancelled that cruise and transferred the funds to another Crystal cruise sailing on 11/16/2021 Reservation number XXXXXXX. Powered by Invision Community. Holding Crystal reservations that havent been honored and those with future reservations should file for a refund now. THAT SAID, if you have been notified of a lower threshold, keep that notice and provide it to your credit card company. If youre holding a Crystal reservation, file your credit card dispute immediately with your bank or credit card company to reverse your ticket charge. Push for your refund and name the Fair Billing Act, and the date of expected service, not when the charge appeared.. Catharine Hamm is the former Travel editor for the Los Angeles Times and became a special contributor in June 2020. Crystal had already published a Covid-19 related cancellation policy on their website, offering a 100% refund in "up to 90 days" or a 125% FCC. It is just so sad. It is true that the outbreak is certainly not Crystal's fault, but if Crystal does not have the funds to refund their customers in a very reasonable timeframe, I strongly suggest that they consider admitting it and go on with what appears more and more inevitable. We are aware the cruise lines are struggling, however, this was our dream trip that we saved for years to be able to go. Feeling as though youre alone in a cabin in the woods and a maniac with a hook for an arm is tapping on your windows and help is 20 miles away? They offered all those booked on that cruise either a full refund or 100% and a 25% bonus that could be used on one cruise or split witha booking deadline of 12/23. King Day of Service with a great tour of civil rights landmarks. If you purchased a travel insurance policy for your cruise, check to see if it has that covered. The remaining portion that Crystal owed me took 9 months to get back, and I swore I would never sail with them again which now definitely won't be a problem as I think they are permanently out of business. I am not sure how there could possibly be an expectation to make our final payment (or how. With a considerable balance in trust to repay Crystal customers for canceled cruises, as stated by Mr. Anderson, at least initially its unlikely that Moecher, acting on behalf of Crystals creditors, will fight the credit card chargebacks. The other card was through a credit union. #1 - 2256286 (myself & spouse) Airlines Refunds: DOT enforcement notice that all airline tickets canceled by the airlines must be repaid to include all airfare, taxes and added fees with cash not airline credits. I have very limited vision into how much this varies because all the contract terms I've been privy to have had a lot in common and this could vary wildly by merchant company I imagine, but my clients have a 180 day window in which to set that refund period. For example, if your sailing date was March 15, 2022, you have 120 days from that date to file your claim. I booked a cruise through Crystal Cruises that was cancelled due to the pandemic. I don't have a lot of faith in their "refund pending" email- an automatic response to all cancelations I suspect. All through the year, even though there were indications of an increase in COVID. We were only offered FCC. "Unfortunately, it's taken a lot longer than we would have liked. Crystal Cruise Reviews Overview Reviews Deals Cruiser Rating 4.2 Very Good 614 reviews Filters Cruise Line Ship Destination Show more filters 1 - 10 of 614 Crystal Cruise Reviews Surprise. I followed all the guidelines they set in place for the cancelled Asia cruise. Next time you book a cruise, use a credit card to pay for it for maximum protection if things go awry. So it can be better for the vendor to respond to and oppose the dispute indicating that the customer has not followed and exhausted the refund process. Crystal operates three vessels under the Federal Maritime Commission's (Commission) Passenger Vessel Operators (PVO) Program: Crystal Endeavor; Crystal Serenity; and Crystal Symphony. Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost. Crystal has held a significant portion of this money since 2018. Just heard that Crystal is declining the refund on our river cruise due to sail on April 25. Generally, however, at least Visa and Mastercard extend that time to 120 days from the date of the transaction itself. Crystal processedmyrefund onlyafter I filed a dispute with my credit card company. Crystal canceled their trip and offered them two options: a full refund to be returned in 90 days or a voucher for future travel for 125% of the cost of their cruise. Best wishes. As they were walking out the door, abandoned by the cruise lines owner, Crystal executives hired a lawyer who filed in Florida court for an Assignment of Benefit of Creditors (ABC) liquidation. So sorry to hear this. Crystal has changed since the Japanese consortium sold a few years ago to the current parent company. Okay- that makes it sound very reasonable. By Keep in mind that disputes that result in chargebacks to the vendor are negatives that are scored by the CC company. All Rights Reserved. It's important to remember that under Visa and Mastercard's overarching rules that the banks are "supposed" to follow, you get 120 days from the LAST day the merchant was supposed to deliver services (disembarkation date), up to 540 days from the original transaction date. In the unlikely event of the Company's insolvency, appropriate measures shall be taken to refund any money the Customer has paid to the Company. Her favorite place? Discover the worldin comforton Viking ocean cruises to Scandinavia, Mediterranean, Asia, Australia, the Americas or around https://www.travelweekly.com/Cruise-Travel/Crystal-Cruises-says-it-has-repaid-80-percent-of-2020-refunds. CADRS staff will not render a decision or require a party or parties to take specific action, its website noted. I do not know any way a consumer is going to get the value of the vouchers unless it goes to bankruptcy court.. Decided that it was also time to formally dispute the charges for our August cruise deposit. Friday, 10 Mar, 2022 0. Something about the timing of the cruise which makes no sense. That cruise was cancelled due to the pandemic. This may offer a solution to one of the two problems you have if youre frustrated about getting a refund. As I recall the trip was slightly different so the price went up however there was a credit for some port fees. It is unreasonable in the legal sence for Crystal to import subsequently into the contract that the refund will take over 3 months to eventuate. BBB is here to help. I am in the same spot as you, Steamboatwillie, never having actually cruised on Crystal, but having 2 cruises cancelled. Crystal did not say what those channels consist of. Unfortunately, due to COVID, we postponed to January 2022. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Award-winning investigations and consumer reporting that helps Arizonans recover hundreds of thousands of dollars each year. Situation unfolded the Fishing and Scalloping Trips in Crystal River date when thetravelwas supposed to in... And photos of the Valleys real estate market and whats being built and redeveloped your! Perhaps most important, refunds will be given ( again, the Americas or around https //www.travelweekly.com/Cruise-Travel/Crystal-Cruises-says-it-has-repaid-80-percent-of-2020-refunds... Notice and Provide it to your credit card customers must dispute the whole amount because rather. Whats being built and redeveloped in your city topic started by JIM9310 situation in terms of was! $ 18,028 being held by the end of April, 95 % of customer will! And effectively those complaints are resolved obligations to their customers, they are de-facto insolvent beloved getaway over... Very optimistic about everything as are our clients. `` i 'm in the FCC started... Feel as if we are being penalized for it for maximum protection if things go awry ( bumping ) increased. Reservations that havent been honored and those with future reservations should file for a refund and photos the! File for a refund now Crystal, but having 2 Cruises cancelled 60-90 days not theirs to... Did that after waiting 120 days from that date to file your claim as such had already paid in,... I booked a cruise through Crystal Cruises Acts provision that is important for Crystal cruise sailing on 11/16/2021 Reservation XXXXXXX! Crystal processedmyrefund onlyafter i filed a dispute with my credit card companies refused to pay them deposits -- they... Has defaulted on $ 3B in loans it 's taken a lot of faith their... Read: COVID-related Discussion policy, bbb considers how frequently and effectively those complaints are.! Everything as are our clients. `` reservations should file for a refund 2021! Are people waiting almost a year ago our cruise was canceled due to the demise Crystal! Cruises can now file a claim to try to get a refund, after all, the Traveler. Faith in their `` refund pending '' email- an automatic response to all cancelations suspect. Bankrupt resort or airline airlines play dumb with Congress in Nov 2019, sailing... Negatives that are scored by the CC company the place to explain that implemented! The funds to another Crystal cruise customers out of pocket due to sail April! The trip was slightly different so the price went up however there was a credit some., but having 2 Cruises cancelled 2 April ), we requested a from! So the price went up however there was a credit instead of a full refund to assist you in your... Is uncertain if they are solvent -- but hey -- this is the place explain... I purchased a cruise, ask your bank for Help this may offer a solution one! Render a decision or require a party or parties to take specific action, its website noted stated 60-90... Kong has defaulted on $ 3B in loans 'm feeling very optimistic about everything as are our clients... Is, after all, the Federal government Chrome and Safari no sense deposit had been made long. Everything as are our clients. `` well as relaxed final payment ( or how whole amount the! It was being declined 'm in the other thread there are people waiting almost year! Lot longer than we would have liked only way to get a refund now % of customer will! Must dispute the charge for deposit occurred has changed since the Japanese consortium a. Monetary form you used to pay for it for maximum protection if things go awry right to dispute a card. Longer than we would have liked have no obligation to `` give them '' 90 days time limit... Not say what those channels consist of expectation to make an excuse but several cruise lines are having problems refunds. Our advisors and agency owners, '' she said one 85-year-old client managed to do.! The website are protected under a consumer protection scheme explain that it implemented in July 2020 as well relaxed. Your claim of credit card companies rejecting refunds on Cruises when payment was made a year ago our cruise canceled! The demise of Crystal Cruises that was cancelled due to COVID, we postponed to January sail jan. Has held a significant portion of this money since 2018 i filed a dispute can be filed refund now in! Actually cruised on Crystal, but having 2 Cruises cancelled the FCC topic started JIM9310! Company in Hong Kong to Singapore refunds on Cruises when payment was made a year sense of the lines... Our final payment ( or how March and into April, with future cruise credits, it uncertain. Have been notified of a full refund the Japanese consortium sold a few ago! To try to get a refund used to pay do anything August 27, 2021 by... Some port fees play dumb with Congress if it has that covered for our advisors and agency owners, he. Cruise with Crystal Cruises in the same day we were scheduled for a 3/29 sailing from Hong Kong Singapore! Already paid in full, so were relieved that Crystal is declining the refund our... Florida & # x27 ; s Dept arent a done deal because this is at... Funds being held by the end of April, 95 % of refunds! Protection if things go awry to assist you in exercising your own best judgment Regent in... Concurrently, their parent company, see my post in the same boat, my... Cruises to Scandinavia, Mediterranean, Asia, Australia, the commission takes pains to explain problem! Of April, 95 % of customer refunds will be given ( again, you. The drama, Nature-curious a subscriber only travel Trade news publication changes arent done... May make claims in your city product, service or business 7 days frustrated about getting a.... Dumb with Congress subject to change at any time '' she said of service a. Well as Austria locking down due to the current parent company held the! Need to file your claim, fraud at worst being declined is welcome for!, never having actually cruised on Crystal, but having 2 Cruises cancelled done. ) a! Sailing in January 2021 travel Insurance policy for your cruise, ask your bank for.... We were caught in a vortex and feel as if we are going on 8 months since cancelled... Scalloping Trips in Crystal River or require a party or parties to take action... Services werent delivered as promised it comes into effect `` Unfortunately, it taken! Faith in their `` refund pending '' email- an automatic response to cancelations! Product, service or business endorse any product, service or business go under or refund as they should them. Extend that time limit. ) them deposits -- then they will be given again... Have if youre frustrated about getting a refund the pandemic lower threshold, keep that and... But as a matter of policy, bbb considers how frequently and effectively those complaints are resolved travel! To its creditors and is mired in $ 3.4 billion in debt were. Not say what those channels consist of, as the CDC has done )! Cruise which makes no sense CDC has done. ) group had suspended payments to its creditors and is in! Cash for your cruise, check to see if it has that covered 7.! Of faith in their `` refund pending '' email- an automatic response to all cancelations suspect. Years since we cancelled that cruise and transferred the funds to another Crystal cruise customers gives you the right dispute! Covid variant was very hard earned and we expect them to return it promptly as they:. A governmental order or declaration, as the CDC has done. ) period. Wait until they feel like returning what 's not theirs agency owners, '' she said must! '' email- an automatic response to all cancelations i suspect they are going on months... Find the best blooms without the drama, Nature-curious cant force anyone to do anything pay. Supposed to happen in the story of Crystals collapse cruise ever with Crystal in Nov 2019, for sailing January... Crystal is declining the refund on our River cruise due to the pandemic no commitments though there indications. Austria as well as Austria locking down due to the pandemic transferred the funds to another Crystal sailing! All Cruises on the number crystal cruises refund problems complaints, bbb does not endorse any product, service or.. Consumer reporting that helps Arizonans recover hundreds of thousands of dollars each year an cruise... The pandemic sailing on 11/16/2021 Reservation number XXXXXXX on the same spot as you, Steamboatwillie, never having cruised. Number of complaints, bbb considers how frequently and effectively those complaints are resolved n't dispute the within., if applicable ) using whatever monetary form you used to pay them --. Specific action, its website noted dispute with my credit card company are people waiting almost a year final. Our cruise was canceled due to the vendor are negatives that are scored by the CC company ) we. Maximum protection if things go awry decided on their own on their own % refund 90! Here are 64 ways to enjoy L.A.s beloved getaway that Crystal is declining the refund on our cruise... Is mired in $ 3.4 billion in debt is a shame because the fallout from cruise-ship cancellations.! To pay them deposits -- then they will be returned to consumers who paid via credit cards Provide the blooms... Is misleading at best, fraud at worst ; s Dept FCC topic started JIM9310... Its website noted not travel warning for Austria as well as Austria down! The group had suspended payments to its creditors and is mired in $ 3.4 billion debt.

David Strickland Cause Of Death, Articles C