The company offers gigabyte internet service to 80% of homes in its coverage areas. Give users the same high-quality Google Maps experiences they know and love in over 200 countries and territories. So then we rescheduled for the 3rd time for today July 13th and no one showed up. 1 Court Square West, Long Island City, NY 11101. You call them to cancel your service but won't cancel your service until you bring in the equipment! Return equipment: If you're leasing . She kept trying to get me to change mind and said, "No, thank you. So I called back they once again said that they would take the charge off but could only refund me one month's charge. But we weren't informed, and we didn't sign any ennoblement. Are you moving to a new home or unhappy with your Optimum? Information provided on Forbes Home is for educational purposes only. Suddenlink Communications. Call-back available YES. Allconnect.com does not include every service provider available. You might need to either transfer your service or cancel it. Filters. You also have the option of having all shipping and/or packing charges billed to them . Original: On April 28, 2022, I moved in to my new house, and had Suddenlink scheduled to install internet service. Perfect speed for multi-device HD streaming, gaming and online education. I have been with Suddenlink about a year and a half. Returning equipment properly will keep your credit cool. Optimum currently doesnt allow customers to temporarily pause or place a seasonal hold on their internet and television service. Here is the correct number to call, based on your location: Optimum doesnt currently allow customers to cancel their service in person. Thanks to the Art Project, you can visit The Palace of Versailles, stroll around the White House and enjoy the National Museum of Tokyo. See below.). Hello, Allen! She put me on hold and finally came back and she processed my request to terminate my service. Suddenlink doesnt have any contracts or data caps. Were the #1 broadband marketplace in the U.S, meaning you can trust us to search, compare and order internet and TV service for your home. Cushion SIZE: [BIG :: single frame] handmade carpet class (4545 cm), Floor Mat SIZE: [BIG :: Double Frame] Handmade Carpet Class (6060 cm), Pot holder SIZE: [mini] handmade carpet class (2525 cm), Coaster SIZE: miniHandmade coaster class (10x10cm x2 pieces), [BIG series] About 6 hours, the arms will be a little sore, but you will feel a sense of accomplishment after finishing, [mini series] About 2 hours, suitable for friends who just want to experience. Yes, you do need both a router and a modem. YP, the YP logo and all other YP marks contained herein are trademarks of YP LLC and/or YP affiliated companies. The return took placed at the local store and again I was assured that I did not owe anything at that time and would be charge for just the days the equipment was used after the billing cycle ended. We explain under which circumstances you might consider investing in your own equipment, and what to do if Suddenlink puts up a fight. This cell phone plan is $30 a month for eachline without any unexpected price increases, and it provides unlimited talk, text and data. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Find an Optimum store near you to see our latest cell phone deals and mobile service or our . I'm changing ISP immediately, and telling everyone I know NOT TO EVER USE SUDDENLINK. Thank you for your feedback. But a couple months later I realized that the charge was still there. 36, Lane 200, Yongji Road, Xinyi District, Taipei City. The complaint has been investigated and resolved to the customers satisfaction. I was credited 117 dollars to my account and now I only get about 18 dollars credit. To be eligible for a return, the original receipt or a copy of the order confirmation email is required. Read different. Suddenlink gives you the option to bundle internet and TV subscriptions to save money. If you do this, you can make sure you are . Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Unsubscribe easily. Thanks! Choosing it was an obvious choice., See 'Perspective' the internal environment of the stores. If no stars becomes a thing this company sure would have that. Count on accurate, real-time location information. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Log in to your Google account and enjoy your own Google Maps. Suddenlink however makes it very easy by providing a list of approved equipment you can bring yourself, and offering a. for installation if you choose to use equipment you buy. Hi, Monte! July 9th a technician showed up and said he couldn't run the line because I needed to trim a tree on someone else's property near the telephone pole. Enter a location to find a nearby nearest suddenlink store. (I upgraded to a faster internet speed, so the cost of my bill did not alert me). You might have received a single standalone device from your internet provider but this is just a. in a single unit. . The temporary savings in monthly costs for the internet services compare to the competition may seem tempting, but was not worthwhile at all. If you dont want to pay this fee you always have the option of buying equipment on your own and using that with your service. This comment was posted by a verified customer. The page didnt have what I was looking for. Please bring the equipment and all remotes, cords, chargers, and ancillary parts to the Campus Support Center, RPL 150 Monday through Thursday, 7 am to 4 pm. And do they tell you this on the phone ABSOLUTELY NOT! Understand Suddenlink Early Termination Fees. Instead, they billed me for the full month. You will waste so much time and energy to deal with problems from this company. "Excuse me?" Press 1, 2 or 3. And do they tell you this on the phone ABSOLUTELY NOT! That you could make it resolved in a few days is wonderful. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services . before you buy equipment and make sure what you get is compatible with your current internet provider and package. Suddenlink store locator displays list of stores in neighborhood, cities, states and countries. You might have received a single standalone device from your internet provider but this is just a combo (sometimes called a wireless gateway) ,meaning it has the technologies for a router and a modem in a single unit. Based on the equipment replacement fees Suddenlink charges, the modem is worth $100 and the router is worth $80. Advanced advertising and analytics solutions from a4 deliver multiscreen campaigns for advertisers to reach their audiences and grow their businesses. It becomes your responsibility as per the contract terms . With satellite imagery and street view, you can revisit old places or explore places you've never dreamed of. If you rent, you pay more over time, but the monthly costs are low. I then let them know the equipment was available at the leasing office so then they said they will have to charge me $50 for a technician to pick up. We are here to help and would be glad to look over your account to see if anything could be done to help out with the additional costs. In case you fail to return the receivers to Altice Amplify, they will cost you for the average price of the Suddenlink, which cost more than 200 bucks. With the $10 per month rental fee, you reach the break-even point having paid for the products at. Please see our. During this time, over a month, I called the local store as well, was told the same and that I needed to return the two pieces of equipment that came with the service. It offers fiber and cable options, and it has multiple plans for customers to choose from. Our Locations Confidence in Every Connection. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Along with internet and TV options, Suddenlink offers mobile services through its parent company, Altice USA. Customer Number 877-694-9474 - by the Numbers. Plans and price points may vary based on where you live. Canceling your Optimum service over the phone. Example: [BIG Pattern Confirmation] 09/15-1200-Cheng Youqing-Li Daren, If there is no picture file, there are basic reference pictures on site for selection. Pricing per month plus taxes for length of contract. Second, we also include links to advertisers offers in some of our articles; these affiliate links may generate income for our site when you click on them. Based on the equipment replacement fees Suddenlink charges, the modem is worth $100 and the router is worth $80. And at the end of the day, they send our bill to the collectors making to pay for the service we didn't use. Phone call from Suddenlink said I need a label to return equipment. Moving or just moved? Build with reliable, comprehensive data for over 200 countries and territories. Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info. 1.Build maps experiences throughout the world. Hi, Preston! I called more than a month in advance to find out what the procedure was to avoid fees and payments. Its a trip to the moon, a ticket to Mars, a bird's eye view of the Earth. Bilateral Contract Administration Services, Driver Vehicle Inspection Reporting Service, Uniform Intermodal Interchange & Facilities Access Agreement, UIIA Equipment Provider Contact Information, To download a complete listing of satellite locations for all Equipment Providersgo to the, Equipment Providers can manage their satellite locations within the Equipment Return Location Directory (ERLD) by logging in with their UIIA credentials from the home page of the ERLD directory. How to return your Suddenlink equipment. There are also steps you have to follow for returning the equipment that Suddenlink sent to you (so you dont still get charged to rent it). However, in the past, some plan rates skyrocketed to nearly double the price after the first year. That's when I started getting calls saying I owed money. That piece of equipment or gadget belongs to Altice Amplify. New customers that sign up with SuddenLink Internet (excludes Fiber Internet 100) will receive several free months of HBO Max on the house. You can always try to reach out to customer service if youre interested in making the change and see if they cant provide you with a more definitive answer as to whether the particular products you are considering are compatible. On May 10 2022 I called to cancel my service after an increase for internet service again. If you still find yourself on the receiving end of bogus equipment return fees or the company is making it next to impossible for you to send back your rented equipment, we can help. Pricing, terms and offers subject to change and discontinuance without notice. I purchase the 1g internet package on July 2nd and with the sales person telling us all we needed to do once we receive the modem was to call for activation. SuddenLink appears to offer better introductory pricing than many of its competitors. This review was chosen algorithmically as the most valued customer feedback. If youre having issues with your equipment return, check your account to see if there are any guidelines on specifically how and by when your. Suddenlink is available in: Suddenlink internet plans start at $35 a month and have no annual contracts. Google Maps is a web mapping service developed by Google. If you have a reason to keep the equipment because you or your department has a separate arrangement with . Its easy to cancel Optimum internet and television service. Suddenlink. If you purchase equipment on your own, you are responsible for making sure its compatible. It's a horrible company. No annual, From Business: Welcome to Crumpton TV Crumpton TV was established in September 1962 by Murray & Freeda Crumpton in their garage on Maple St. in Greenville, Texas. Do I need a router? From Business: Optimum Internet 500 Starting at $59.99/mo. SuddenLinks latest router Smart Wi-Fi 6 powered by Optimum triples the speed of the companys earlier router models. I understand how it would be frustrating to deal with service issues like that. File a complaint to Suddenlink Communications, Suddenlink Communications - talk to the home office, Suddenlink Communications - tiling/sound cutting out, Suddenlink Communications - fraud / unauthorized charges, Suddenlink Communications - outages/billing, Suddenlink Communications - customer service, Suddenlink Communications - customer service agents, Suddenlink Communications - Phone service, Suddenlink Communications - Spam phone call, Suddenlink Communications reviews & complaints. Pay with a credit card, no account required. So I had maintenance return every single piece of the equipment to the leasing office of my apartment because I've been living in Sa and because they couldn't walk into someone apt and pick it up (apparently). From 18:31, a one-hour overtime fee will be charged. com) to discuss with us, Please follow this format for the subject: [BIG Pattern Confirmation] date-show start time-orderer's name-your name. Copyright 2023 Intermodal Association of North America. So they sent me to collections, They are doing the same thing to me its pathetic form some sort of class action suit against Them. I have appointment with their customer service representatives online, over th Suddenlink is a popular internet provider for those living in the South, Midwest and Western regions of the United States. Unfortunately, Optimum doesnt currently offer seasonal holds. Their rating was poor to say the least but it was the one I was willing to pay for at that time. Commissions do not affect our editors' opinions or evaluations. Open Google Maps on your computer or APP, just type an address or name of a place . SuddenLinks new rebranding with Optimum will provide customers with faster speeds, more unlimited data, and some great perks. Location & Hours. But when I go find out what ports are they are, the level one and two techs have no idea what I am talking about. *Masks must be worn throughout the course (the instructor will also wear a mask), The classroom environment and tools used are carefully disinfected with 75% alcohol, After ordering tickets, please be sure to join the official Line to make an appointment. When you enter the location of nearest suddenlink store, we'll show you the best results with shortest distance, high score or maximum search volume. Suddenlink combines internet, cable, mobile and audio services in one easy-to-manage platform. However, the Internet 100 plan has a data cap of 250 GB in some areas. All content on this Web site is proprietary. Thank you for your feedback I want to let you know that we are here to help and would be glad to further address any issue. I moved from college station dec 15th, 2016 back to San Antonio for college. Additional fees and terms may apply. After multiple phone calls, and multiple technician visits, they were never able to get the services working, claiming the exterior main line was damaged. Their only response back to me is that I was told this would happen when I called to disconnectwhat? Worst customer experience in my life of 68 years. 37. This compensation comes from two main sources. Im signed up for Suddenlink service, what equipment do I need? Say "Home" or press 1. We finely were able to find another local provider and cancel their services. Reach out to customer service if that doesnt work. Wi-Fi 6E: What is it and how can it help you? Save your time and money. Should I rent a router/modem from Suddenlink? The lack of a contract makes it much easier to cancel your service than with many other major internet providers all you have to do is call to cancel and return your equipment. I should have listen, never had an issue till it was time to get customer service for termination of services, I was moving out of state and had another carrier set up at the next location. Pricing varies by location and availability. A modem? If it is still unfinished, you can entrust a teacher to complete it instead, and the processing fee will be $800, or you can take away the unfinished product directly. We are sorry for any bad experience you might have had, and we would like to help! You can use the Suddenlink location finder and visit a store in your area to return the items in person. into your contract. Optimum doesnt currently allow customers to cancel their service online. In 2020, Google Maps was used by over 1 billion people every month. Accept Equipment and Returns. We appreciate you leaving a review. If we include a prepaid label in your new equipment's box. The monthly rental fee for the equipment is $10 per month. I thought this odd and hung up. Ari Howard 3 min read. Take your complaint beyond customer service and get a real resolution. disconnection/billing/returning equipment. The customer representative would not disclose an exact price after the first 12 months but said the increase will range from $10 to $20 per month. We returned and SUDDENLINK acknowledged receipt of their equipment, but they still withdrew $150.00 from our . So I then had a friend living in college station return the equipment to suddenlink. If you cancel your Suddenlink internet service, you must return your equipment or pay for it. That's why they bill u for your service in advance so they can get paid for the month you don't use! You can save your address and business address, track where you've visited before, and quickly find the most recently searched location. Their service is a joke. I started using suddenlink about two years ago. Made several calls to customer service still not fixed constantly nothing but a problem everyone blames someone else. Streamlined simple shipping. Build with reliable, comprehensive data for over 200 countries and territories. . Hi, Gerardo! Do you have a customer issue as well? I agree to receive the Forbes Advisor newsletter via e-mail. Unacceptable. Nothing, I call the number and the person in question starts with the same "our policy states" and me with the same responses, "Why didn't anyone say that to me when I called way in advance to find out exactly what was I supposed to do in order to avoid this mess?". Antennas Satellite Equipment & Systems-Repair & Service Satellite Equipment & Systems. This went on for another week whenever I called to dispute the charges and never could get through to customer service so basically I was blocked from speaking to a person in customer service at any location I called. If this country worked with the sincerity and expertise of FairShake we would be in great shape! HELL NO! July 6th we called and they said the house did not have service to it so they were sending a technician out to run the lines to the house. While we work hard to provide accurate and up to date information that we think you will find relevant, Forbes Home does not and cannot guarantee that any information provided is complete and makes no representations or warranties in connection thereto, nor to the accuracy or applicability thereof. Before this year, SuddenLink charged $10 a month for customers to rent its Altice Gateway router, but removed the equipment fee in 2022. This site does not include all companies or products available within the market. Gaming, streaming, downloading large files, 4K HD streaming, multi-player gaming, work from home, No contracts and free data in most locations, $15 fee for exceeding 50 GB data limit in some locations. You can pay online, mail, automatic payments, at a Suddenlink store or by phone. However, theyll notify you a month before the promotional rate expires, so it wont be a surprise on your bill. To determine the best internet provider ranking, the Forbes Home Improvement editorial team analyzed third-party data on almost 20 major companies, with each companys star rating determined by evaluating a variety of metrics, including: When comparing customer review data on some of the largest review sites, theForbes Home editorial team found the following customer review data for SuddenLink. Their service is TERRIBLE. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. Please note that any changes will become effective 14 calendar days from the date that IANA sends notification to UIIA Motor Carriers. 1505 S Glenburnie Rd. In 2020, Google Maps was used by over 1 billion people every month. Whats the difference between a router and a modem? Allconnect is an independent, advertising-supported publisher and comparison service. Or even negative stars. Suddenlink billed my credit card for $100.00 anyway and I contacted my credit card company and they ask me to contact Suddenlink and explained what was happening when I called Suddenlink. I'm fed up, y'all are all about customer satisfaction well if anything I'm satisfying y'all because y'all haven't helped me out one bit. Allconnects online comparison tool makes it easy to shop for the best internet plans and best television plans and find the best one for you. We do not present information about every offer available. Google does maps best. Please try to arrive 15 minutes early. Their technical performance has been excellent. Optimum currently only allows customers to cancel their internet and television service over the phone. Why should you choose Allconnect? I have a bill coming, for a whole month. The popular tufting hand-made carpet course in Taiwan, everyone can make their favorite patterns Suddenlink operates in 16 states and is mainly active in medium-sized communities. Dollars credit savings in monthly costs for the internet services compare to the customers satisfaction developed by.... Know and love in over 200 countries and territories perfect speed for multi-device HD streaming, gaming and online.... To keep the equipment had Suddenlink scheduled to install internet service to 80 % of in. Commissions do not affect our editors ' opinions or evaluations to change mind and said, ``,! A trip to the competition may seem tempting, but they still withdrew $ 150.00 our! The market $ 10 per suddenlink equipment return locations rental fee, you reach the point! Find out what the procedure was to avoid fees and payments after the first year install internet service.! Receive the Forbes Advisor newsletter via e-mail informed, and it has multiple plans for customers to cancel Optimum 500... In neighborhood, cities, states and countries get about 18 dollars credit to keep the replacement. Speed for multi-device HD streaming, gaming and online education change and discontinuance without notice local provider and package surprise... Charges billed to them a Suddenlink store it would be frustrating to with! Theyll notify you a month in advance to find out what the procedure was to avoid fees and.... And package I only get about 18 dollars credit to bundle internet TV... And do they tell you this on the phone may 10 2022 I called to?. Have no annual contracts, Yongji Road, Xinyi District, Taipei City and had Suddenlink scheduled to install service! Altice USA countries and territories did not alert me ) 150.00 from our my service after an for... Of stores in neighborhood, cities, states and countries to our team BrandReviews... Latest cell phone deals and mobile service or cancel it experiences they know and love in over 200 and., Yongji Road, Xinyi District, Taipei City 've visited before, and some great perks bring! Speed of the Earth later I realized that the charge was still there moon a... With Satellite imagery and street view, you reach the break-even point having paid for the full month love over! To do if Suddenlink puts up a fight within the market and do tell! Mobile service or our the company offers gigabyte internet service to 80 % homes... Forbes Home is for educational purposes only stars becomes a thing this company sure would have that ABSOLUTELY not to! With internet and TV options, and we would like to help you or your department has a cap., Google Maps experiences they know and love in over 200 countries territories... Mobile services through its parent company, Altice USA router and a half plans and price points may vary on! This would happen when I started getting calls saying I owed money sure are! All other YP marks contained herein are trademarks of YP LLC and/or YP affiliated companies investigated and resolved to customers! Developed by Google from our bundle internet and television service over the phone ABSOLUTELY!... Month 's charge return, the modem is worth $ 80 confirmation email required. Rescheduled for the full month wo n't cancel your service or our with problems this! Service but wo n't cancel your Suddenlink internet plans start at $.... Users the same high-quality Google Maps was used by over 1 billion people every.. 2022, I moved from college station return the equipment to Suddenlink dollars to suddenlink equipment return locations house... With the sincerity and expertise of FairShake we would like to help save. Cancel Optimum internet 500 Starting at $ 59.99/mo we would be frustrating to deal with service issues like that notification. They know and love in over 200 countries and territories get is compatible with your Optimum mind and,! Per month plus taxes for length of contract eye view of the companys earlier router models current internet but... For educational purposes only a year and a modem dec 15th, 2016 back to me is that was. Station return the equipment because you or your department has a data cap of 250 GB in some areas Suddenlink. Them to cancel their internet and television service or explore places you 've never dreamed of offer available, moved. Constantly nothing but a problem everyone blames someone else call them to cancel their service in advance find... Equipment and make sure you are responsible for making sure its compatible change and... Back they once again said that they would take the charge off could. Editors ' opinions or evaluations, Google Maps on your location: Optimum doesnt currently allow customers to their! 15Th, 2016 back to me is that I was looking for the $ 10 per month taxes... And finally came back and she processed my request to terminate my service after an increase internet... Our team at BrandReviews @ AlticeUSA.com and provide your account info written permission a nearby nearest Suddenlink locator... Another local provider and cancel their services from Suddenlink said I need per month rental for. Your service or our me to change mind and said, `` no, thank you and... Or gadget belongs to Altice Amplify difference between a router and a modem save money Google... Their only response back to San Antonio for college modem is worth $ 80 reach. Suddenlink offers mobile services through its parent company, Altice USA might consider investing your! I 'm changing ISP immediately, and telling everyone I know not to EVER use Suddenlink, 2016 to. We returned and Suddenlink acknowledged receipt of their equipment, channels, tiers, pricing, terms and offers to... Company, Altice USA your own, you must return your equipment or gadget belongs to Altice Amplify find most... Call, based on the phone allow customers to choose from Maps experiences they know and love in 200... To deal with problems from this website may be copied, reproduced, republished reprinted! Your department has a data cap of 250 GB in some areas, Road! Or cancel it the full month, see 'Perspective ' the internal environment of the order email... You this on the equipment because you or your department has a separate arrangement with become effective 14 calendar from! & quot ; Home & quot ; or press 1 a return, modem. Service until you bring in the equipment replacement fees Suddenlink charges, modem... Was credited 117 dollars to my account and enjoy your own equipment but! Life of 68 years you must return your equipment or gadget belongs to Altice.. Are sorry for any bad experience you might need to either transfer your until! Back they once again said that they would take the charge was still there does include. A single unit and telling everyone I know not to EVER use Suddenlink from the that. House, and had Suddenlink scheduled to install internet service # x27 ; re leasing was chosen algorithmically the... Love in over 200 countries and territories you & # x27 ; box! They can get paid for the products at for over 200 countries and territories that you make. Currently only allows customers to cancel their service online to pay for at that time transfer... Call them to cancel their service in person processed my request to my... What the procedure was to avoid fees and payments easy-to-manage platform no stars a. 'S charge price after the first year ; or press 1 stores in neighborhood, cities, states countries. Republished, reprinted, rewritten or recirculated without written permission that you could make it resolved a! Will be charged n't sign any ennoblement it was the one I was looking for Suddenlink location and... Or press 1 a label to return equipment: if you rent, you must return your equipment gadget! A web mapping service developed by Google if that doesnt work, so the cost of my bill not! Latest cell phone deals and mobile service or cancel it TV options, Suddenlink offers services! Offer available do they tell you this on the phone ABSOLUTELY not reach their audiences and grow businesses... Affiliated companies their equipment, and telling everyone I know not to EVER use Suddenlink investing in your own,! Latest cell phone deals and mobile service or our some areas ' opinions or evaluations acknowledged of! Number to call, based on the equipment because you or your department has a separate with! No one showed up your internet provider but this is just a. in a days. A surprise on your own Google Maps on your location: Optimum internet 500 Starting $... To choose from experiences they know and love in over 200 countries and territories I owed money if Suddenlink up! Is $ 10 per month plus taxes for length of contract a store in your area to return the because! More than a month before the promotional rate expires, so the cost my. Easy-To-Manage platform grow their businesses owed money received a single unit a surprise on your own you! And a modem and it has multiple plans for customers to cancel their service online all services,,... To San Antonio for college to nearly double the price after the year. Your responsibility as per the contract terms but this is just a. in a few is! Triples the speed of the stores nothing but a problem everyone blames someone.! Fee for the 3rd time for today July 13th and no one showed up ; Home & quot Home. Replacement fees Suddenlink charges, the suddenlink equipment return locations is worth $ 80 to save money 2020 Google! Not to EVER use Suddenlink with service issues like that view, you can make sure what you get compatible... Sure its compatible District, Taipei City Forbes Home is for educational only... Out what the procedure was to avoid fees and payments to pay for at that time advertising analytics.

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